Compare McAfee vs OpenText | IT Central Station

McAfee Based on 114 reviews.	OpenText Based on 23 reviews.
Top Comparisons
Guidance Software EnCase vs. McAfee Complete Endpoint Protection Compared 0% of the time.	McAfee Complete Endpoint Protection vs. Guidance Software EnCase Compared 1% of the time.
Overview
Information Not Available	US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.
Sample Customers
McAfee Complete Endpoint Protection: inHouseIT, Seagate Technology	Guidance Software EnCase: Ontario Ministry of Government, Aerospace Company, Chesterfield Police Department
Popular Solutions
McAfee Complete Endpoint Protection 15 reviews Skyhigh 14 reviews McAfee Enterprise Security Manager (McAfee ESM) 8 reviews	Guidance Software EnCase 5 reviews Documentum 3 reviews OpenText ECM 2 reviews
Top Industries
Software R&D Company 30% Comms Service Provider 12% Financial Services Firm 9% Manufacturing Company 8%	Software R&D Company 43% Manufacturing Company 6% Comms Service Provider 5% K 12 Educational Company Or School 5%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chuck Bartenbach
CISO at W.L.Gore
What is our primary use case?
Our primary use case for this solution is endpoint security.
How has it helped my
…
Read full review of McAfee Advanced Threat Defense »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor
What is our primary use case?
I have been using this solution for six months. We use the private on-prem deployment…
Read full review of McAfee MOVE »
Anonymous User
Computer Technician at a leisure / travel company
What is our primary use case?
We use this for protection against virus and malware on our endpoint. It hasn't been…
Read full review of McAfee Firewall Enterprise MFE »
Anonymous User
Security Analyst at IT Convergence
What is our primary use case?
We use it to enhance security on our EDGE network in all of our remote offices, as well…
Read full review of McAfee Network Security Platform »
Comp8234Frm1
Computer Framework at a healthcare company
What is our primary use case?
My primary use case is for firewall protection. It is a highly available cluster for…
Read full review of McAfee StoneGate »

Review 1 of 5

Om Salamkayala
Digital Forensics Analyst at a security firm
What is our primary use case?
My primary use case for this solution is as a forensic tool that is taking an image,…
Read full review of Guidance Software EnCase »
David Nixon
Senior Technical Consultant at a consultancy
What is our primary use case?
Creating dynamic content solutions for both transactional and marketing communications…
Read full review of OpenText Document Sciences xPression »
Anonymous User
Consultant at a consultancy
What is our primary use case?
OpenText Process 360 is modular and there is also an integration with OpenText Content…
Read full review of OpenText Process 360 »
Reviewer3423433
Solution Architect at a tech services company
What is our primary use case?
Our primary use is for software development. It also offers capture. So far, we have…
Read full review of OpenText ECM »
Sl832Arc321
Solution Architect / Manager Software Engineer at a financial services firm
What is our primary use case?
We use it for enterprise content management and we have many businesses which use it for…
Read full review of Documentum »

Review 1 of 5

Customer Service

Juan Mora Zamorano
Security, Cloud & Project Manager at a tech services company
The technical support is excellent.
Read full review of McAfee Complete Endpoint Protection »
Deepti Tewari
Consultant at a tech services company
Technical support is very good. I'll say in the Middle East, I don't know about other divisions, but in the Middle...
Read full review of McAfee Complete Endpoint Protection »
Laeeq Ahmed
IT Security Lead at a tech services company
Tech support is not good. They don't respond to issues in a timely manner. We need to call up the account managers,...
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
Amlan Sahoo
Systems-Engineer at a tech services company
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
Umor Siddique
System Engineer at Inbox Business Technologies
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They...
Read full review of McAfee ePolicy Orchestrator »
Mikael Takeo
Security Professional
Customer Service: 10/10 Technical Support: 10/10 (maybe not tier 1 but every one after)
Read full review of McAfee Complete Endpoint Protection »
Victor Alexandrescu
IT Consultant and Project Manager at a government
We have had issues where we had to contact technical support. While they answered ok, the timing may have been a...
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
Owais Yousuf
Solution Architect Security at a tech services company
Technical support is getting better now, but previously, the support was not optimum or not available. when we opened...
Read full review of McAfee Complete Endpoint Protection »
Harish Kandalam
Information Security Lead Analyst at a healthcare company
Customer Service: A six out of 10. Technical Support: A seven out of 10.
Read full review of Skyhigh »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of McAfee Complete Endpoint Protection »
Pravalika Reddy
Attended JNTUH College of Engineering Hyderabad
Customer Service: It is a nine out of 10. Technical Support: It is a nine out of 10.
Read full review of Skyhigh »
Anonymous User
User
The solution's technical support is satisfactory, but there are some hiccups. Sometimes it is required to escalate to...
Read full review of McAfee Complete Endpoint Protection »
Anonymous User
User at a tech services company
The support on their side is not readily available. It takes a while. The customer service responsiveness is not...
Read full review of McAfee Advanced Threat Defense »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »
Anonymous User
IT Risk Management Engineer at a financial services firm
Customer Service: We're very happy with customer service. I can go on to the website and get live chat communication...
Read full review of McAfee Complete Endpoint Protection »
itmanager1231232
IT Manager at a tech services company
It has good technical support, which is available around the clock. You can call up anytime and get whatever you...
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
Anonymous User
Infrastructure Specialist at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
Read full review of McAfee Complete Endpoint Protection »
Anonymous User
ICT Security Officer at a healthcare company
In our experience, technical support has been good.
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
Anonymous User
Information Security Analyst at a tech services company
I would give technical support a rating of 8/10.
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
Anonymous User
Business Analyst at a consultancy
Another person is responsible for dealing with technical support, so I do not have experience with them.
Read full review of McAfee Web Protection »
Anonymous User
Information Security Analyst at a tech services company
Customer Service: I give customer service a 7 out of 10. Technical Support: I give technical support a 7 out of 10.
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
Anonymous User
IT Security Support Analyst
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.
Read full review of Skyhigh »
Anonymous User
Senior Developer, shareholder at a hospitality company
Customer Service: I've never approached customer service with regards to this particular product. Technical Support:...
Read full review of McAfee Firewall Enterprise MFE »
Anonymous User
Information Security Analyst at a tech services company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Skyhigh »
Anonymous User
Cyber Security Analyst at a tech services company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Skyhigh »
S.M.J.B.Samaranayake
Systems Engineer at South Asian Technologies Pvt. Ltd.
Our experience is from the technical support in India, and it is good.
Read full review of McAfee Complete Endpoint Protection »
AsstntAdmn677
Assistant Administrator at a healthcare company
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle...
Read full review of McAfee Complete Endpoint Protection »
Anonymous User
Director
I would rate their technical support an eight out of ten. It's not a ten because I would like to see them resolve a...
Read full review of McAfee Complete Endpoint Protection »
Maruthi Rao
--
Customer Service: An eight out of 10. Technical Support: A seven out of 10.
Read full review of Skyhigh »
Anonymous User
Business System Analyst at a consultancy
I have not used technical support for the product.
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »

Review 1 of 30

Heath Lord
Sales Engineer at a tech consulting company
Customer Service: I would rate the service below average. This was three years ago, so maybe it has improved...
Read full review of Documentum »
Dharmil Badami
Team Lead at a security firm
I haven't interacted much with tech support.
Read full review of Guidance Software EnCase »
Henry McKelvey
Sr. Systems Engineer (R&D) at a manufacturing company
Technical support is average. They perform their job well when required.
Read full review of Guidance Software EnCase »
Om Salamkayala
Digital Forensics Analyst at a security firm
We have not used tech support.
Read full review of Guidance Software EnCase »
Anonymous User
Change Manager at a tech services company
Customer Service: AverageTechnical Support: Average
Read full review of Documentum »
Anonymous User
Digital Forensic Investigator and Data Recovery Expert at a consultancy
The technical support is excellent.
Read full review of Guidance Software EnCase »
Anonymous User
Director-in-Charge at a non-tech company
Perfect.
Read full review of Guidance Software EnCase »
Anonymous User
Anonymous User at a tech vendor
I rate technical support 1/5. Whenever I wanted help from Dell EMC, it wasn't for trivial issues. I wanted help from...
Read full review of Documentum »
Sl832Arc321
Solution Architect / Manager Software Engineer at a financial services firm
Technical support is average.
Read full review of Documentum »
Anonymous User
Consultant at a consultancy
I believe we have this service agreement, and we are responsible for the contract with OpenText Process 360. We don't...
Read full review of OpenText Process 360 »
Anonymous User
Director & Lead Consultant at a consultancy
Support is excellent, although it operates only on US and UK time zones.
Read full review of OpenText Actuate Information Hub »
SAP-OT-Cons
OpenText Consultant at a consultancy
High. When contacting OpenText support we always get an answer within a few hours. The technical support is also very...
Read full review of OpenText ECM »
Anonymous User
Solutions Manager at a consultancy
7 out of 10.
Read full review of OpenText ECM »
Angus Mcintyre
VP IT Operations at RAK Ceramics
Technical support is good in parts. We have three centers. We have a center in the UAE, which is our biggest center....
Read full review of Output Server »
Anonymous User
Head of Engineering Functional Design IT solutions at a transportation company
The technical support is good, even excellent.
Read full review of Output Server »

Review 1 of 15

Technical Support

No Data Available

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McAfee vs OpenText

What is our primary use case?

How has it helped my

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?