McAfee ePolicy Orchestrator Review

Stable with good central management and good technical support

What is our primary use case?

The solution handles risk and compliance aspects for our company. It handles everything including uploading documents, etc.

What is most valuable?

I don't use the solution in a technical way, so the technical aspects of the solution I'm not clear on.

The central management console is the solution's most valuable aspect.

What needs improvement?

The solution needs to be more clear about the licensing. They should have a way for users to educate themselves on the costs so that companies can figure out how to reduce costs.

There needs to be support for Mac computers. Currently, McAfee does not work on iOS.

For how long have I used the solution?

I've been working with the solution for the last five years.

What do I think about the stability of the solution?

The solution has been quite stable for us. We haven't had any issues at all.

What do I think about the scalability of the solution?

We have about 2500 people using the solution in our organization. They're a mix of people, including engineers and architects. We use it quite extensively - on a regular basis.

The solution is scalable, but the issue for us is that the pricing can be quite high.

How are customer service and technical support?

We've been in touch with technical support in the past. They've been quite good. We've been satisfied with their level of service.

Which solution did I use previously and why did I switch?

In the past, we've worked with Symantec, ForcePoint, and Barracuda. McAfee has some features that aren't part of other competitor's feature sets. Overall, however, from a technical point of view, they are all mostly the same.

How was the initial setup?

The initial setup is quite simple. We didn't find it complex at all.

I was not there during the original implementation. I'm very new to this organization. I had just joined the team a few months ago. This solution has been running for the last five years, so I don't have more historical data in relation to the original setup.

We have two software engineers overseeing the project.

What's my experience with pricing, setup cost, and licensing?

Comparatively, the pricing is quite low.

What other advice do I have?

We're a McAfee customer. We don't have a specific relationship with the organization. We are using the latest version of the solution.

The solution is quite good and stable right now, but there are a lot of other products coming to the market. I'm currently investigating what other features customers need or are using to see if we can develop these out on this solution or not. 

Many organizations will find the solution has may features that would suit their needs and reduce the number of issues they face. However, it does depend on the individual company and what their unique requirements are.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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