Compare Veeam Software vs Vembu Technologies

Vodafone, American Standard Brands, Welch’s, University of Florida, Tata Global Beverages Limited, National Bank of Abu Dhabi, Hirslanden Private Hospital Group, MacLean-Fogg Company

Veeam Backup for Microsoft 365

Columbia Power & Water Systems

BDRSuite

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

Popular Solutions

Veeam Backup & Replication

14 reviews

Veeam Backup for Microsoft 365

29 reviews

Veeam ONE

29 reviews

BDRSuite

12 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

14%

Manufacturing Company

Government

Retailer

22%

Comms Service Provider

17%

Computer Software Company

14%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

David Villota
EMEA Hosting Engineer at Yanfeng Automotive
The solution has been installed on Linux machines.
Read full review of Veeam Agent for Linux [EOL] »
Salman Ahmed
Senior Manager at Habib Bank Ltd.
We are using it for Exchange backup.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Łukasz Łęcki
Młodszy Administrator IT at Lizard
We propose Veeam Cloud Connect to customers who have data centers with servers that have VDR. Additionally, some...
Read full review of Veeam Cloud Connect [EOL] »
Sothon LIM
IT at Bouygues Construction

Read full review of Veeam ONE »
AkankshnethiN
Senior Associate and cloud operations at Cloud4c
We manage Veeam for our customers. We are involved as partners and implementers between customers. We are not...
Read full review of Veeam Data Platform »

Review 1 of 5

Tony Ashvanian
IT Director at Boom Logic
My company uses BDRSuite to back up our workflows from machines to the cloud. We also use it to back up files and...
Read full review of BDRSuite »

Review 1 of 1

Customer Service

Raju Koirala
System Engineer at Leads Innovation
Based on the communication that I have had with my peers, my understanding is that the support we have had from Veeam...
Read full review of Veeam Backup & Replication »
Yahya Hossam
Network Consulting Engineer at SKY DATA Integrated Solutions & IT Services
We have faced several issues with Acronis because their support hasn't been as helpful compared to Veeam Data...
Read full review of Veeam Data Platform »
Robert-Nilsson
Business Development Manager at Gignos
The support for Veeam Agent for Microsoft Windows is quite good, as what I've heard from our technical team. Support...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
Technical support is good. They're very responsive. It depends on the timezone responding, but I usually get a...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Hugo Morillo
Datacenter & Infrastructure Guru at ITGES
I rate Veeam support seven out of 10.
Read full review of Veeam Backup for Microsoft 365 »
Fatai Akinwande
Specialist Datacenter and Server at IHS Towers
The technical support is fantastic. When I encounter an issue, I simply need to contact the engineer who guides me...
Read full review of Veeam Backup & Replication »
Eric Thomas
Chief Information Officer/Chief Technology Officer (Mark A Ober, Andrew H Warren, as State Attorney) at State Attorneys Office 13th Circuit
The technical support from Veeam Backup for Office 365 is good, when I reached out to them they resolved my issues.
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
Works at a comms service provider
Customer Service: Good Technical Support: Good
Read full review of Veeam Backup & Replication »
Amgad Soliman
Senior System & Security Administrator at a legal firm
A partner or mine has contacted technical support many times. He was very satisfied and recommended their support team.
Read full review of Veeam Backup & Replication »
Anonymous User
Information Systems Infrastructure Manager at a comms service provider
Technical support is okay. They could be more customer-friendly.
Read full review of Veeam Agent for Linux [EOL] »
Samuel Simard
Information Technology Consultant at OmegaChem
Technical support was good. The few times that you used them, they were pretty decent.
Read full review of Veeam Backup & Replication »
Jahan Zaib
Head IT manager at mksons
We use the community edition. The problem I've faced in the community edition is that the community edition always...
Read full review of Veeam Backup & Replication »
Wira Chinwong
Service Director at scsi co.,ltd
We've been in touch with technical support in the past and they have been very quick to respond to us. They are...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
IT Consultant and Engineer at Cloud Services
Customer Service: I've not had to contact customer service. Technical Support: They have very efficient,...
Read full review of Veeam Backup & Replication »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: Customer service is very reactive, you can open a call and be sure that's solved or helped on a 24h...
Read full review of Veeam Backup & Replication »
Shankar Palaniappan
Virtualization Consultant at Bahwan IT
The support team is very friendly and they have helped us a lot. When we have needed any help or support, we have...
Read full review of Veeam Backup & Replication »
Eric Formiga
CTO at NWI Telecom
I have never used their technical support.
Read full review of Veeam Backup & Replication »
Anonymous User
IT Director at a consultancy
The technical support is excellent; they are very prompt and knowledgeable.
Read full review of Veeam Backup & Replication »
Anonymous User
System Administrator at a recreational facilities/services company
I would rate the customer service 10 out of 10, every time that I have contacted Veeam the support has been fast and...
Read full review of Veeam Backup & Replication »
Anonymous User
Consultant at a computer software company
The quality of technical support could be improved, as I experienced a drop in the level of support that I expected....
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
System Engineer at a tech services company
Their technical support is great.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Senior Solutions Specialist at a comms service provider
We've dealt with technical support in the past. Typically, we've had good outcomes. We're pretty satisfied with their...
Read full review of Veeam Backup for Microsoft 365 »
Martin Potgieter
IT Director at FNF
Nutanix technical support is excellent. You can't get better. You won't get better.
Read full review of Veeam Backup & Replication »
Leonard Charran
Network Administrator at Ulbrich Of California, Inc.
The support from Veeam Backup Replication has been very good, it was excellent.
Read full review of Veeam Backup & Replication »
Simon O'Sullivan
Senior VP at Maxava
Our guys have probably talked to support from time to time, but I haven't seen any issues raised about it or anything...
Read full review of Veeam Backup & Replication »
Ismail Kücük
IT System Engineer at Hoffmann GmbH
The customer support is outstanding. Whenever I open a case, there is always a prompt and highly effective real-time...
Read full review of Veeam Backup & Replication »
ResulBiberoglu
Owner, Professional Services Manager at wguard
I am in Turkey and the support is very important for the customer but it should be improved.
Read full review of Veeam Backup & Replication »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Veeam is good in general, from a technical support perspective. I've really enjoyed the fact that they have a really...
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
Systems Engineer at a financial services firm
I need to give them 10/10. All the cases are resolved in the time they give.
Read full review of Veeam ONE »
Anonymous User
Storage Architect at a computer software company
Two or three years ago, we had an important escalation regarding the Veeam environment. It's not very easy to have...
Read full review of Veeam Backup & Replication »

Review 1 of 30

Anonymous User
Consultant at heXel
Technical support is 7/10, on average. They could make it better by improving the speed of responses. Sometimes,...
Read full review of BDRSuite »
Anonymous User
Manager at North West Carrying Company (NWCC)
Technical support is great.
Read full review of BDRSuite »
Anonymous User
Information Technology Analyst 3 at a retailer
Technical support is good but the problem I have is that I often can't understand the technicians because they have...
Read full review of BDRSuite »
Dimitar Staykov
Senior Full Stack JavaScript Developer at a hospitality company
Our account manager has provided us with great information and support. He is always on time. I haven't needed to...
Read full review of BDRSuite »
Dan Bradshaw
IT at a religious institution
I have enjoyed the support. They're very quick in turning around solutions for the issues and problems that I have...
Read full review of BDRSuite »
Anonymous User
CEO at a tech services company
Their tech support is okay, but they don't respond in time to sort out the problem. We sorted it out ourselves. We...
Read full review of BDRSuite »
Anonymous User
Network Administrator at a non-profit
Support is very important. But sometimes they respond to me four hours after I contact them, maybe more. I would like...
Read full review of BDRSuite »
JonathanBrown
Owner at a engineering company
I would rate technical support at one out of ten. I don't even know why they have a tech support phone number because...
Read full review of BDRSuite »
Madhu K Menon
Consultant at Kwan Environmental Solutions India Pvt. Ltd.
I am happy with the technical support. Whenever I have contacted them, I have received the results that I was looking...
Read full review of BDRSuite »
Tim Kemp
IT Director at Premier Technical Services Group PLC
Technical support is fantastic. Responses are normally received within about an hour to an hour-and-a-half. Where...
Read full review of BDRSuite »
Anonymous User
IT Consultant at a retailer
The salespeople I've dealt with are fantastic; they are great people. They wanted the solution to work and they only...
Read full review of BDRSuite »
Vijay Varma
System Engineer at ISB
Their technical support is good and helpful. Their response time is as we expect it to be. If I raise a case, they...
Read full review of BDRSuite »
Anonymous User
InfoSec Manager at a tech services company
We haven't had to contact technical support yet.
Read full review of BDRSuite »
Blake Krzic
Application Support Specialist at a manufacturing company
The tech support is phenomenal. We were not expecting a fix to happen as quickly as it did. The response time,...
Read full review of BDRSuite »
Shakeel Ahmed
IT Infrastructure Team Lead at a government
Technical support is good. Whenever I raise a ticket they reply in a timely fashion.
Read full review of BDRSuite »
Shakeel Ahamed Baharpet
Technical Manager at Internet Options Botswana (IOB)
I rate the support a nine out of tn. I'm satisfied with their support. They always respond within the window we...
Read full review of BDRSuite »
Tony Ashvanian
IT Director at Boom Logic
I contacted BDRSuite support during deployment because I had a few questions about using the high availability...
Read full review of BDRSuite »
Anonymous User
President at DirectNetworks, Inc.
As with any technology based product, there are times when assistance is needed to configure, update, or troubleshoot...
Read full review of BDRSuite »
Stuart Conner
Director of IT at a healthcare company
The tech support is the one thing - that is not a system issue - but which is a little bit difficult to work with....
Read full review of BDRSuite »
Ben Grant
Lead Computer Technician
Every time I have called, I've had good tech support.
Read full review of BDRSuite »
Isaac K.
Network Engineer at CPM Roskamp
For the most part, they're responsive. There has never been a time when we opened a ticket and didn't hear from them...
Read full review of BDRSuite »
Anonymous User
Second Line / Drifttekniker at a tech services company
Technical support is excellent.
Read full review of BDRSuite »
Assad Ali
Owner at Ali Network Solutions
The technical support's response time was okay. I had to wait several hours for a response, but that was probably...
Read full review of BDRSuite »
Anonymous User
Director of IT at a performing arts
The technical support is good. They are always willing to help and will see the problem through, right up to its...
Read full review of BDRSuite »
Gabor Virag
Systems Engineer at GVir Informationsmanagement
They have very good support. I always get an answer quite fast when we have trouble. When we write an email, on next...
Read full review of BDRSuite »
Anonymous User
IT Consultant at a tech services company
The technical support has been good. They have been dedicated to resolving issues.
Read full review of BDRSuite »
Anonymous User
IT Director
Tech support is good.
Read full review of BDRSuite »
Hasni Guetaff
Director of Technology at a wholesaler/distributor
I would give tech support a score of nine out of ten, which is almost perfect for me.
Read full review of BDRSuite »
BobbyMorrell
Manager at a real estate/law firm
Customer service could be improved. There seems to be a delay when trying to get to someone for customer service...
Read full review of BDRSuite »
Dennis Skaltsis
WebFOCUS Senior Consultant at a healthcare company
Their technical support is excellent. The speed at which those guys are replying is like chatting through email. They...
Read full review of BDRSuite »

Review 1 of 30

Technical Support

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