We performed a comparison between Appian, Comindware Tracker, and IBM WebSphere BPMS based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Pega, Appian and others in Process Automation."The tool is very flexible."
"Another advantage of this tool is its reports and records. You can maintain dashboards, layouts. If you with a Java solution, it takes six months time. If you use this tool, you can finish in one or one and a half months' time."
"The initial setup was seamless. We didn't run into any hardships at all."
"What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables."
"It has very flexible adaptation and the ability to save and automate processes."
"Even with an on-premise implementation, the scalability is still high, so it is easy to scale up."
"Since implementing we have had a faster time to solution, with fewer resources needed."
"Technical support is helpful."
"The configurable dashboard analytics and reporting capabilities ensure timely decision making."
"This solution can be useful for tracking the different stages of projects and the people working on them."
"This software added transparency to our workflows. It helped with increasing throughput of clients and their satisfaction."
"The feature I have found most valuable is the easy synchronization with other tools."
"It provides a scalable solution that should allow me to grow my company without too much fuss or further set up required."
"This software makes it so easy and enjoyable to work with the team. Any user can learn and start using the application quickly."
"It successfully routes hand-offs between different teams, adds transparency to workflows, and has a set of social collaboration tools."
"The ability to access Comindware Tracker from mobile has been greatly valuable to our organization. We are often out of office and this can create timeframe and task management issues. Being able to access tasks and time tracking while on the move is a great asset."
"This product is flexible in its ability to integrate processes and it can be extended and integrated with other software."
"The UI capabilities of the solution are great. The speed of delivery is good."
"We like the feature in which we can trace back instances."
"I wouldn't say their response time is long, but it could be quicker."
"The documentation needs to be improved."
"One room for improvement is the ease of UI UX development, like in OutSystems and Mendix."
"The solution could improve robotic process automation."
"It has it's own built-in UI components and doesn't provide much flexibility to customize or extend those components."
"Occasionally, certain pre-made modules may not be necessary and customers may desire greater customization options. Instead of being limited to pre-designed features, they may prefer a more flexible version that allows for greater customization."
"The graphical user interface could be easier to use. It should be simplified."
"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."
"I am expecting new updates to improve the software."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
"The initial setup seemed a bit complex, and there is no great documentation."
"I would like them to offer a one-time payment plan that one can choose."
"If your organization has only a few team members then this tool is not suitable."
"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."
"This solution lacks API integration with some popular websites."
"The UX/UI could be reviewed and revamped to meet new the criteria of Digitalization and Innovation."
"The solution lacks acceptable stability."
"Sometimes there are tasks that failed without any reason."
"The user interface could be improved, and although integration opportunities are good, they could be improved further."
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