Paul ParisiEnterprise Architect at Mobiliser
Anonymous UserMarket Data/Application Support - Assistant Vice President at a financial services firm
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Process culture is making noise inside the organization because now, everybody knows that their time is being monitored."
"Since implementing we have had a faster time to solution, with fewer resources needed."
"The process models provide self-documenting systems."
"We appreciate the drag and drop functionality and the easy to access plug and play features."
"Appian also has very flexible local integration."
"Good workflow engines that bridge the gaps of processes."
"In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement."
"The product has a very good mobile app."
"The most valuable feature is that this is a Cloud solution."
"ServiceNow was the first true enterprise to service management platform."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"I have found that sorting and grouping functions are particularly useful."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"The documentation needs to be improved."
"We would like to have more granular control for interface styling."
"My only request is that they decrease the license costs."
"The solution could use some more tutorials to help brand new users figure out how to use the product effectively."
"They should provide more flexibility so designers can create a more picture perfect device."
"Lacks integration with other products."
"It is also not easy to learn. Training tutorials could be improved."
"We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."
"Transparency in the pricing model needs to be improved."
"Service mapping could be less complicated."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"There should be fewer clicks and faster integrations between solutions."
"Creating service catalog forms could be made easier."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"Integration capabilities can improve."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"The cost depends on the number of users, although I recommend taking an unlimited license."
"The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers."
"It's an enterprise tool and can be used by enterprise only. So it's a very expensive tool."
"The licensing will be on a monthly basis. We are estimating that cost to be around $2000 to maybe $3,000 per month. We don't foresee any costs above that."
"The pricing can be a little confusing to customers."
"The mandatory minimum is US$ 20,000 for licensing."
"The licenses are expensive."
"The setup cost is high compared to others, especially when the scope is not fixed."
"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
"$230 per user."
"It is very expensive because it is a big organization. You have to pay for additional things."
"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
"There are licensing fees."
Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)
Appian is ranked 4th in Rapid Application Development Software with 12 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 40 reviews. Appian is rated 8.6, while ServiceNow is rated 8.0. The top reviewer of Appian writes "Offers flexible local integration that we have used extensively to integrate with our Legacy system". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Appian is most compared with Pega BPM, Camunda Platform, Mendix, Salesforce Platform and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, BMC Remedyforce, JIRA Service Management and Microsoft PowerApps. See our Appian vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.