Compare Appian vs. ServiceNow

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Appian Logo
15,541 views|11,898 comparisons
ServiceNow Logo
55,011 views|33,773 comparisons
Most Helpful Review
Find out what your peers are saying about Appian vs. ServiceNow and other solutions. Updated: May 2021.
511,307 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Process culture is making noise inside the organization because now, everybody knows that their time is being monitored.""Since implementing we have had a faster time to solution, with fewer resources needed.""The process models provide self-documenting systems.""We appreciate the drag and drop functionality and the easy to access plug and play features.""Appian also has very flexible local integration.""Good workflow engines that bridge the gaps of processes.""In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement.""The product has a very good mobile app."

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"The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful.""ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.""ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on.""In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."

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Cons
"The documentation needs to be improved.""We would like to have more granular control for interface styling.""My only request is that they decrease the license costs.""The solution could use some more tutorials to help brand new users figure out how to use the product effectively.""They should provide more flexibility so designers can create a more picture perfect device.""Lacks integration with other products.""It is also not easy to learn. Training tutorials could be improved.""We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."

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"Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier.""I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).""Integration capabilities can improve.""I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."

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Pricing and Cost Advice
"The cost depends on the number of users, although I recommend taking an unlimited license.""The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers.""It's an enterprise tool and can be used by enterprise only. So it's a very expensive tool.""The licensing will be on a monthly basis. We are estimating that cost to be around $2000 to maybe $3,000 per month. We don't foresee any costs above that.""The pricing can be a little confusing to customers."

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"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

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Questions from the Community
Top Answer: Compared to other code tools that I've seen, Appian has a more robust rules engine
Top Answer: The pricing can be a little confusing to customers. Clients sometimes have to lay out their whole set of use cases and get them approved for specific types of licensing— it's on a case-to-case basis… more »
Top Answer: The graphical user interface could be easier to use. It should be simplified. When we're dealing with a large number of complex applications, the user interface is not the best. There could be a… more »
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good.
Top Answer: Our licensing is on a yearly basis. We normally end up doing a true-up payment because we tend to acquire more people and use more licenses.
Ranking
Views
15,541
Comparisons
11,898
Reviews
12
Average Words per Review
482
Rating
8.7
Views
55,011
Comparisons
33,773
Reviews
38
Average Words per Review
576
Rating
8.0
Popular Comparisons
Also Known As
Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
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Overview
With Appian, your organization can rapidly build, deploy, use, and scale problem-solving apps. And with the flexibility of on-premises and cloud portability, you'll always address your unique challenges the way that makes the most sense for you.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Appian
Learn more about ServiceNow
Sample Customers
Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
REVIEWERS
Financial Services Firm38%
Computer Software Company19%
University13%
Healthcare Company13%
VISITORS READING REVIEWS
Computer Software Company32%
Financial Services Firm12%
Comms Service Provider12%
Government7%
REVIEWERS
Financial Services Firm17%
Computer Software Company12%
Healthcare Company12%
Manufacturing Company12%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider14%
Government7%
Financial Services Firm7%
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise20%
Large Enterprise53%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise15%
Large Enterprise69%
REVIEWERS
Small Business19%
Midsize Enterprise13%
Large Enterprise68%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise12%
Large Enterprise76%
Find out what your peers are saying about Appian vs. ServiceNow and other solutions. Updated: May 2021.
511,307 professionals have used our research since 2012.

Appian is ranked 4th in Rapid Application Development Software with 12 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 40 reviews. Appian is rated 8.6, while ServiceNow is rated 8.0. The top reviewer of Appian writes "Offers flexible local integration that we have used extensively to integrate with our Legacy system". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Appian is most compared with Pega BPM, Camunda Platform, Mendix, Salesforce Platform and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, BMC Remedyforce, JIRA Service Management and Microsoft PowerApps. See our Appian vs. ServiceNow report.

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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.