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Appian Logo
13,636 views|10,090 comparisons
ServiceNow Logo
55,199 views|32,357 comparisons
Most Helpful Review
Find out what your peers are saying about Appian vs. ServiceNow and other solutions. Updated: September 2020.
437,323 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Appian also has very flexible local integration.We appreciate the drag and drop functionality and the easy to access plug and play features.Form building capabilities and well thought out process modelling are key points to this product.The process models provide self-documenting systems.Since implementing we have had a faster time to solution, with fewer resources needed.Process culture is making noise inside the organization because now, everybody knows that their time is being monitored.

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ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.I have found that sorting and grouping functions are particularly useful.It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.Very good incident management, chain management and problem management features.ServiceNow was the first true enterprise to service management platform.The most valuable feature is that this is a Cloud solution.This solution is a single-storage for our user community to submit help desk tickets.

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Cons
They should provide more flexibility so designers can create a more picture perfect device.The solution could use some more tutorials to help brand new users figure out how to use the product effectively.Authoring tool is slow to use resulted in limitations on how quickly solutions can be built.My only request is that they decrease the license costs.We would like to have more granular control for interface styling.The documentation needs to be improved.

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I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).Creating service catalog forms could be made easier.There should be fewer clicks and faster integrations between solutions.The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.Very expensive.Service mapping could be less complicated.Transparency in the pricing model needs to be improved.I do not like the user interface.

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Pricing and Cost Advice
The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers.The cost depends on the number of users, although I recommend taking an unlimited license.

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The licenses are expensive.$230 per user.The mandatory minimum is US$ 20,000 for licensing.The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.

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Top Answer: BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched SaaS offering from BMC under a new Package called as Helix previously known as RemedyOnDemand. Having said that, the… more »
Top Answer: Currently, we work with REMEDY in Totalsec, it is the ticketing tool that manages the Operation processes in Totalsec. We are evaluating SERVICE NOW, as we are looking for new features to control… more »
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Ranking
Views
13,636
Comparisons
10,090
Reviews
6
Average Words per Review
466
Avg. Rating
8.5
Views
55,199
Comparisons
32,357
Reviews
22
Average Words per Review
687
Avg. Rating
8.3
Popular Comparisons
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Also Known As
Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
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Appian
ServiceNow
Overview
With Appian, your organization can rapidly build, deploy, use, and scale problem-solving apps. And with the flexibility of on-premises and cloud portability, you'll always address your unique challenges the way that makes the most sense for you.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Appian
Learn more about ServiceNow
Sample Customers
Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of TennesseeAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
REVIEWERS
Financial Services Firm50%
Computer Software Company20%
Healthcare Company10%
Transportation Company10%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider10%
Government8%
Financial Services Firm7%
REVIEWERS
Financial Services Firm17%
Healthcare Company14%
Insurance Company10%
Manufacturing Company8%
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider10%
Government8%
Media Company4%
Company Size
REVIEWERS
Small Business33%
Midsize Enterprise24%
Large Enterprise43%
REVIEWERS
Small Business15%
Midsize Enterprise13%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise7%
Large Enterprise75%
Find out what your peers are saying about Appian vs. ServiceNow and other solutions. Updated: September 2020.
437,323 professionals have used our research since 2012.
Appian is ranked 5th in Rapid Application Development Software with 6 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 22 reviews. Appian is rated 8.6, while ServiceNow is rated 8.2. The top reviewer of Appian writes "Offers flexible local integration that we have used extensively to integrate with our Legacy system". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Appian is most compared with Pega BPM, Camunda BPM, Mendix, IBM BPM and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, PagerDuty and IBM Maximo. See our Appian vs. ServiceNow report.

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