Appian Reviews

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Advie09892
Real User
IT Advisor to Banks at a financial services firm with 10,001+ employees
Mar 26 2018

What is most valuable?

The agile manner that we require to create our workflows. This is probably the most critical part of our solution and the time it takes to start processing the solution… more»

How has it helped my organization?

We have been focusing on building all of our digital and mobile applications with a lot of earlier code, as the platforms were legacy. We had to write code from scratch… more»

What needs improvement?

Newer features, especially in terms scalability. It has to become more scalable than what it is today. It is not a issue today. However, going forward, due to the growth… more»

What's my experience with pricing, setup cost, and licensing?

Product pricing compared to some of the earlier vendors, like IBM, CA, and Oracle, is quite well-priced. Although, we do feel that as we increase the number of users and… more»

If you previously used a different solution, which one did you use and why did you switch?

We have been using tools from IBM, Oracle, CA (formerly known as Computer Associates), so mostly these enterprise tools at the same time are very complex and not very… more»

What other advice do I have?

How to integrate with their application ecosystem is probably a priority. Once you get a product like this, it is important to have that integration upfront rather than… more»

Which other solutions did I evaluate?

We already had IBM. We evaluated Oracle and CA. We found this product to be good price-wise as well as quick implementation-wise. From IBM, at that time, we evaluated… more»
Re392SA
Real User
Regional Sales Director at a tech services company with 51-200 employees
Mar 28 2018

What is most valuable?

It's being able to manage the workflow, to assign tasks, to have notification that a task has been completed. It's basically what any BPM solution is going to provide… more»

How has it helped my organization?

Accountability is probably the most affected. Knowing that a task has been assigned, that you're following a specific process, and that the task has been completed, gives… more»

What needs improvement?

I don't know that I would have any specific areas for improvement.

What's my experience with pricing, setup cost, and licensing?

I think that if somebody is really serious at looking at business value, then by all means, the product is well worth the value. You get representative business value for… more»

If you previously used a different solution, which one did you use and why did you switch?

We had used a homegrown solution. We do custom development, software development work, or that was our legacy. Maintaining that homegrown solution over time just proved to… more»

What other advice do I have?

I would give it a nine out 10. I don't think any product is ever perfect, but I think that Appian is one of them that comes closest to that mark. When you consider the… more»

Which other solutions did I evaluate?

We evaluated several different options. Pegasystems is one. I'm not sure about K2, but there were multiple options available. If you look at the industry reports there are… more»
Find out what your peers are saying about Appian, Pega, IBM and others in Business Process Management. Updated: October 2019.
377,029 professionals have used our research since 2012.
George Tzirtzilakis
Real User
Project Manager and Technical Leader
May 06 2018

What is most valuable?

* Process Designer - If properly used, the executable flow itself helps you understand the business flow. * Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low… more»

What needs improvement?

Even though the company has made great improvements in online documentation, featuring rich material which includes case studies of real-life use cases, the material could definitely be better in quality and coverage of use cases. Another… more»

If you previously used a different solution, which one did you use and why did you switch?

Prior to Appian, there was a Java-based BPMS solution, but Appian was valued for its low-code characteristics that lead to the fastest development cycles in the industry. It was also valued for the scalability, the flexibility on… more»

What other advice do I have?

If licensing cost is not a problem, then Appian is definitely a go, either as a stand-alone platform or with the PaaS offering in the Appian Cloud. When it comes to speed of development, system integrations, BMPS workflows, and digitization… more»

Which other solutions did I evaluate?

The alternative we evaluated was Pega BPM.
Consultant
BPM Consultant at a healthcare company with 10,001+ employees
May 15 2018

What is most valuable?

You can develop a back-end UI and back-end reports using this tool.

How has it helped my organization?

An advantage of this tool is the area of workflows, mainly for back-end users. It is not for end-users. Another advantage of this tool is its reports and records. You can… more»

What needs improvement?

It needs a better UI. There has been a lot of development in version 18.1 but we still need more for it to compete with other BPM tools.

What's my experience with pricing, setup cost, and licensing?

I hear the price was hiked a little recently. Initially, it was low. But it's okay compared to Pega.

If you previously used a different solution, which one did you use and why did you switch?

I used Oracle BPM. I switched because, as a developer, the market was becoming completely saturated and I was not getting any jobs.

What other advice do I have?

If you are looking for back-end solutions, this tool is 100 percent a fit. So Appian BPM for the back-end and, if you want a front-end, I don't suggest using Appian BPM… more»

Which other solutions did I evaluate?

IBM has Business Process Manager, Oracle has its BPM as well.
Consultant
 IT senior consultant
Mar 28 2018

What is most valuable?

* I think the interface is a good feature because it's simple to use and you can quickly develop the users' interface. * The Application Designer is also very user… more»

How has it helped my organization?

It has improved the organization by defining activity ownership. When we give ownership to the right user, processes go very fast. Before it wasn't very good. It was slow… more»

What needs improvement?

Something they need to improve is, it is difficult to catch errors. When there's an administration error you can't catch the error, and it is there until the administrator… more»

What's my experience with pricing, setup cost, and licensing?

It's good value for the price.

If you previously used a different solution, which one did you use and why did you switch?

We didn't have previous solution.

What other advice do I have?

Be sure to use the product in the correct way and don't ask the product to make up for experience in BPM.

Which other solutions did I evaluate?

I only saw demos of Pegasystems and IBM. We selected between Pega, IBM, and Appian. Appian was cheaper than the others when we saw these three solutions. As of now, I… more»
Uriel Zamora
Real User
Technical Service Advisor with 10,001+ employees
Jul 10 2019

What is most valuable?

This solution provides for fast development with Quick Apps and simple CRUD user interfaces. Some of the other features are: * Fast development with SAIL * Beautiful user… more»

How has it helped my organization?

This solution has helped in creating a process platform for the bank because it can handle cross-department processes. Process culture is making noise inside the… more»

What needs improvement?

I would like to see better monitoring for business events in synchronization with business rules. There should be a better development for Cases, because it is not really… more»

What's my experience with pricing, setup cost, and licensing?

The cost depends on the number of users, although I recommend taking an unlimited license.

If you previously used a different solution, which one did you use and why did you switch?

I used IBM BPM 8.5.7 prior to adopting this solution.

What other advice do I have?

In general, Appian is a great competitor in process automation. However, in my opinion, compared with IBM they lack documentation, development methodology guides (scrum is… more»

Which other solutions did I evaluate?

We evaluated both Pega and Activiti before choosing this solution.
Paul Parisi
Consultant
Enterprise Architect at a tech consulting company with self employed
Nov 03 2019

What is most valuable?

Form building capabilities and well thought out process modelling are key points to this product.

How has it helped my organization?

Appian was not selected by any of the organisations I've worked with to date for production use.

What needs improvement?

Support for complex models really needs significant improvement Flexibility in the architecture is not there Management or reusable assets is extremely limited and poorly designed Business rules are not aligned to industry best practices Authoring tool slow to use resulted in limitations on how… more»

What other advice do I have?

Compare this product closely to open source options, IBM and Pega. For simple solutions using simple models Appian may be sufficient and would provide better ROI than investing in building a team to support a more complex tool but for complex models I'd look for a stronger tool-set.
Nanfa Kumswa
Real User
CTO/Owner with 51-200 employees
Aug 24 2019

What is most valuable?

The most valuable features of Appian are the Low Code, robust Process Design, Run-time Management, Deployment, Interfaces, and Mobility. The business rules capability are advanced and the integration capabilities are second to none. We also find security to be more robust than pretty much all other application platforms we've worked with in the past.

How has it helped my organization?

Since implementing, we have had a faster time to solution, with fewer resources needed per project compared to other tools.

What needs improvement?

We've used a good number of Business Process Automation tools in the past and none of them have given the value for money we are seeing with Appian. Appian enables us spend the least time designing beautiful and robust interfaces that automatically render in Web browsers and native mobile apps securely without any additional effort. With very little learning curve, an Appian designer will start… more»
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Find out what your peers are saying about Appian, Pega, IBM and others in Business Process Management. Updated: October 2019.
377,029 professionals have used our research since 2012.

Appian Questions

What is Appian?

With Appian, your organization can rapidly build, deploy, use, and scale problem-solving apps. And with the flexibility of on-premises and cloud portability, you'll always address your unique challenges the way that makes the most sense for you.
Also known as
Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
Appian customers
Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
Appian team at your service
Kevin Kimes – Analyst Relations Manager at a software R&D company with 501-1,000 employees
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