Appian Reviews

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Advie09892
Real User
IT Advisor to Banks at a financial services firm with 10,001+ employees
Mar 26 2018

What is most valuable?

The agile manner that we require to create our workflows. This is probably the most critical part of our solution and the… more»

How has it helped my organization?

We have been focusing on building all of our digital and mobile applications with a lot of earlier code, as the platforms… more»

What needs improvement?

Newer features, especially in terms scalability. It has to become more scalable than what it is today. It is not a issue… more»

What's my experience with pricing, setup cost, and licensing?

Product pricing compared to some of the earlier vendors, like IBM, CA, and Oracle, is quite well-priced. Although, we do… more»

If you previously used a different solution, which one did you use and why did you switch?

We have been using tools from IBM, Oracle, CA (formerly known as Computer Associates), so mostly these enterprise tools at… more»

What other advice do I have?

How to integrate with their application ecosystem is probably a priority. Once you get a product like this, it is… more»
Re392SA
Real User
Regional Sales Director at a tech services company with 51-200 employees
Mar 28 2018

What is most valuable?

It's being able to manage the workflow, to assign tasks, to have notification that a task has been completed. It's… more»

How has it helped my organization?

Accountability is probably the most affected. Knowing that a task has been assigned, that you're following a specific… more»

What needs improvement?

I don't know that I would have any specific areas for improvement.

What's my experience with pricing, setup cost, and licensing?

I think that if somebody is really serious at looking at business value, then by all means, the product is well worth the… more»

If you previously used a different solution, which one did you use and why did you switch?

We had used a homegrown solution. We do custom development, software development work, or that was our legacy. Maintaining… more»

What other advice do I have?

I would give it a nine out 10. I don't think any product is ever perfect, but I think that Appian is one of them that… more»
Find out what your peers are saying about Appian, Pega, IBM and others in Business Process Management. Updated: April 2019.
333,928 professionals have used our research since 2012.
George Tzirtzilakis
Real User
Project Manager and Technical Leader
May 06 2018

What is most valuable?

* Process Designer - If properly used, the executable flow itself helps you understand the business flow. * Call Web Service Smart Service - Web service integrations with other… more»

What needs improvement?

Even though the company has made great improvements in online documentation, featuring rich material which includes case studies of real-life use cases, the material could definitely… more»

If you previously used a different solution, which one did you use and why did you switch?

Prior to Appian, there was a Java-based BPMS solution, but Appian was valued for its low-code characteristics that lead to the fastest development cycles in the industry. It was also… more»

What other advice do I have?

If licensing cost is not a problem, then Appian is definitely a go, either as a stand-alone platform or with the PaaS offering in the Appian Cloud. When it comes to speed of… more»
Randy Dillon
Consultant
Business Process and Software Development Consultant at a tech services company with 10,001+ employees
Jul 23 2017

What is most valuable?

The most valuable features of Appian are: * Rapid development with low-code makes it easier to quickly get apps… more»

How has it helped my organization?

Most notably, it allows us to quickly automate processes and case management work, often cutting the manual time required… more»

What needs improvement?

The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools… more»

What's my experience with pricing, setup cost, and licensing?

I'd advise to not just look at the cost, but the overall value of BPM and of Appian specifically. BPM done right is a huge… more»

If you previously used a different solution, which one did you use and why did you switch?

I personally used Lombardi and IBM BPM prior to Appian. The main reasons for switching were: * Too many off-shore… more»

What other advice do I have?

See above under the pricing/licensing advice, but I can't emphasize enough to make sure you get quality resources who… more»
Anonymous User
Consultant
BPM Consultant at a healthcare company with 10,001+ employees
May 15 2018

What is most valuable?

You can develop a back-end UI and back-end reports using this tool.

How has it helped my organization?

An advantage of this tool is the area of workflows, mainly for back-end users. It is not for end-users. Another advantage… more»

What needs improvement?

It needs a better UI. There has been a lot of development in version 18.1 but we still need more for it to compete with… more»

What's my experience with pricing, setup cost, and licensing?

I hear the price was hiked a little recently. Initially, it was low. But it's okay compared to Pega.

If you previously used a different solution, which one did you use and why did you switch?

I used Oracle BPM. I switched because, as a developer, the market was becoming completely saturated and I was not getting… more»

What other advice do I have?

If you are looking for back-end solutions, this tool is 100 percent a fit. So Appian BPM for the back-end and, if you want… more»
Anonymous User
Real User
Vice President - Appian Lead Designer at a financial services firm with 10,001+ employees
Oct 03 2017

What is most valuable?

Appian is a very low code platform. It's very easy to learn and use. It provides a lot of built-in functionality to… more»

How has it helped my organization?

Appian has greatly improved how quickly we are able to build and deploy technology solutions for our business partners… more»

What needs improvement?

The main challenge with Appian has been our inability to customize the user interface. It has it's own built-in UI… more»

What's my experience with pricing, setup cost, and licensing?

I don't have enough exposure to pricing and licensing.

If you previously used a different solution, which one did you use and why did you switch?

We wanted to consolidate multiple existing legacy desktop applications into one unified web-based platform and Appian was… more»

What other advice do I have?

Excellent BPM tool: The best among all the ones I've tried. To get the most out of the product, put the right team in… more»
Anonymous User
Consultant
 IT senior consultant
Mar 28 2018

What is most valuable?

* I think the interface is a good feature because it's simple to use and you can quickly develop the users' interface. *… more»

How has it helped my organization?

It has improved the organization by defining activity ownership. When we give ownership to the right user, processes go… more»

What needs improvement?

Something they need to improve is, it is difficult to catch errors. When there's an administration error you can't catch… more»

What's my experience with pricing, setup cost, and licensing?

It's good value for the price.

If you previously used a different solution, which one did you use and why did you switch?

We didn't have previous solution.

What other advice do I have?

Be sure to use the product in the correct way and don't ask the product to make up for experience in BPM.
Gregg Lipson
Real User
Senior Business Analyst at a university with 1,001-5,000 employees
Sep 17 2017

What is most valuable?

Being able to model requirements in BPMN 2.0, get agreement from business and IT, and then have Appian BPMN 2.0 compliant… more»

How has it helped my organization?

* Transparency of process flows, including number of instances of the process in-flight * Identification of bottlenecks, *… more»

What needs improvement?

Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is… more»

What's my experience with pricing, setup cost, and licensing?

It is expensive, but powerful. I would recommend comparing against cheaper licensing products and open source.

If you previously used a different solution, which one did you use and why did you switch?

Yes. IBM, Oracle, and Activiti open source. A different organization I was with selected Appian.

What other advice do I have?

Have 20% of a programmer as a resource, plan the round trip data integration, and get all approvals needed.
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What is Appian?

With Appian, your organization can rapidly build, deploy, use, and scale problem-solving apps. And with the flexibility of on-premises and cloud portability, you'll always address your unique challenges the way that makes the most sense for you.
Also known as
Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
Appian customers
Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
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