Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The process models provide self-documenting systems.
Since implementing we have had a faster time to solution, with fewer resources needed.
Process culture is making noise inside the organization because now, everybody knows that their time is being monitored.
Form building capabilities and well thought out process modelling are key points to this product.
Another advantage of this tool is its reports and records. You can maintain dashboards, layouts. If you with a Java solution, it takes six months time. If you use this tool, you can finish in one or one and a half months' time.
There is a version coming out every six months with performance improvements.
Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus.
Write to Data Store Entity - Saving data in SQL databases is done easily using entities. Entities (CDTs in Appian terminology) define relationships and target schema tables via XSD files.
The interface is quite simple and easy to use, even for beginners.
The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.
Powerful, full-featured business process management with excellent support
While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.
The most valuable features are case management and integration services.
It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.
The user interface and the ease of developing the workflow for an application are valuable features.
Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support.
My only request is that they decrease the license costs.
We would like to have more granular control for interface styling.
The documentation needs to be improved.
Authoring tool is slow to use resulted in limitations on how quickly solutions can be built.
Even though the company has made great improvements in online documentation, featuring rich material which includes case studies of real-life use cases, the material could definitely be better in quality and coverage of use cases.
A point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to view local variables as they change on live preview, and step-by-step valuation) which is a big drawback for form development. Moreover, the script language used to build SAIL forms does not support inheritance or lambda expressions (functions as arguments of other functions), which makes the code base more verbose.
The reporting is not as good as in similar products. They could also improve the dashboards.
It needs better integration with our existing application ecosystem.
Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.
The pricing model needs to be improved. Right now, it's too expensive.
Lack of stronger cloud support is somewhat inconvenient for users and implementation.
What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.
The unit testing needs to improve, as well as the user interface.
The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother.
There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues.
It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge.
Pricing and Cost Advice
The cost depends on the number of users, although I recommend taking an unlimited license.
It's good value for the price.
I think that if somebody is really serious at looking at business value, then by all means, the product is well worth the value. You get representative business value for the price that you pay for the product, and for the implementation of the product.
Product pricing compared to some of the earlier vendors, like IBM, CA, and Oracle, is quite well-priced. Although, we do feel that as we increase the number of users and the workload increases, we will have to spend more.
We will have to have a dialogue or negotiate a price for future use. To start with, it is a reasonable price. As we go ahead, we will have to make sure the costs are inline with our expectations as we grow our user base and workloads.
May be somewhat more expensive than other solutions initially, but should have enhanced return on investment.
The licensing fees are based on the number of users.
They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments.
They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products.
out of 76 in Business Process Management
Average Words per Review
out of 76 in Business Process Management
Average Words per Review
Compared 24% of the time.
Compared 16% of the time.
Compared 10% of the time.
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Compared 11% of the time.
Also Known As
|Appian BPM, Appian AnyWhere, Appian Enterprise BPMS||Pegasystems, SmartBPM|
|With Appian, your organization can rapidly build, deploy, use, and scale problem-solving apps. And with the flexibility of on-premises and cloud portability, you'll always address your unique challenges the way that makes the most sense for you.|
Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.
Learn more about Appian
Learn more about Pega BPM
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Financial Services Firm57%
Financial Services Firm21%
Software R&D Company17%
Comms Service Provider8%
Software R&D Company29%
Financial Services Firm14%
Comms Service Provider10%