Because there is no installation process, there is no need for a consultant or anybody to help.

The configuration is a little different and it could take some time. You'll have the system up and running but you need to put efforts to configure it. Tasks would include uploading the people details, building service requests, building templates, etcetera. However, almost all of these tasks are very simple and very easy.

We handled the implementation ourselves. We did not need to enlist the help of any integrators or consultants. It was handled very easily in-house with our team managing it.

An organization looking to implement the solution will definitely require the help of either BMC or a BMC partner. In our organization, it's very helpful to have assistance as we are not as skilled. A consultant engineer or analytical engineer that comes from BMC will have certifications. They know the system very well and it takes knowledge to deploy everything correctly. 

We had a partner that assisted us with the implementation.

We used several vendors. Not all their solutions were developed to be future proof.

Both. We had a consultant work with our project team on the build and implementation. Our in-house expert knew more than our consultant did, which got to be very frustrating when the consultant would not listen to our suggestions (he didn't listen very well).

We used a supporting consultant that helped us implement the solution at our organization.

We have our own team of technicians who took care of the implementation, deployment, and maintenance. Five people were required to complete the deployment, while maintenance is handled by three.