This product is very inexpensive. It is subscription-based on yearly contracts.

My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions. You know that a five years subscription is one hundred thousand dollars for five years using all this functionality.

They have definitely been leaders in this industry and they're continuing to be there and so I would certainly pay that additional premium for them being ahead of the curve. The way they're priced right now is high, however, due to the value we receive, I don't mind that.

I can't speak to the exact pricing. It's not a part of the product I directly deal with.

It's my understanding that there are different tiers of licenses, and, if you need to scale up, for example, you need to move to a bigger tier.

The licensing model is complex. For example, some parts are based on the company (how many people use it) and some parts are based on the service model. It differs.

It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased.

BMC Remedyforce is extremely reasonable when talking about licensing costs.  For an entire IPCM system and Self Service ticketing system, you can't get much better.

The cost may be higher, but it is backed up by the great product and superb customer service. Licensing should be reviewed and understood before making the purchase.

The solution is costly. I'm not sure of the exact costs, however. I'm sure that the solution is more expensive than competitors such as ManageEngine.

The cost is quite high but since they are one of the big four companies for this type of development platform, I think the price is okay. But I'm not the right person to talk because I'm not a CEO.