Technical support is very helpful so is rated a seven out of ten. 

The solution’s technical support is good and responsive.

They have a customer success team and a customer success manager, and that's the liaison between the Development Team, Support Team, and the customer. That way, you're not sending an email to a black hole. It's not going to go into a queue where it goes to a black hole of 3,000 or 4,000 emails across the entire world. If that happened, you would have to sit there and wait for some type of response or appropriate time to hear from them. Instead, it goes to someone who's actually assigned to the account as a liaison to bring in the resources needed to help with whatever issue is on hand.

As far as I'm aware, there is a team at Checkmarx that we can contact and they are there to help us with some basic queries. It's not continuous support. It's more like they're there on the side, and we can contact them as and when required.

The technical support team for this solution are very supportive and skilled. They also define SLA's for their customers.

Our Checkmarx team interacts with their technical support.

From both customer support and technical support, the response is very swift (less than a day) and the technical people are very skilled on the common issues concerning the management of the scanning tool, even with issues of server saturation and scanners stuck at a percentage.

The customer service and support are okay because the thing is, we spoke with the integrator, so we didn't reach Checkmarx tech support.

The technical support is not good because they charge an extra fee. If we pay them on a call basis, they will charge extra. We can only give them emails; if we have a problem, it takes over half a year to fix the issue. They're just too slow.

The contract that we have is not directly with Checkmarx. It's with an intermediary company in Argentina, and they give us support. They are not very fast in answering our questions. They have a kind of first level support, but for more technical stuff they go directly to Checkmarx.

Given the stability of Checmarx, it doesn't require a lot of communication with technical support. That said, we have been in touch with them for non-technical issues and they have a good team with a lot of Russian speakers.

They were pretty good. I would rate them a four out of five, but I was using their salespeople. It wasn't their traditional tech support, so I can't really evaluate their traditional tech support. When they're selling something, they give you a lot more service instead of having to go through the support system.

I found someone in the evening that logged in and answered my issues. They are responsive.

I rate the support of Checkmarx a ten out of ten.

We never had to contact the Checkmarx technical support team.

I have used the support from Checkmarx.

I rate the support from Checkmarx a seven out of ten.

The technical support is good.

I rate the support from Checkmarx a four out of five.

My experience with Checkmarx's technical support has been very positive.

The customer service on the phone so far with Checkmarx has been good. We've had more issues with other projects that have gone into the cloud than with this particular instance. 

It's mostly email until you scream enough with Checkmarx or you go through your salesperson. It's a little bit of a burden to get to them. 

For the most part, the people that I have dealt with know their stuff, and we haven't had any problems. It's been a challenge. We did try to do things that no one else had tried before according to them, and so we ended up having setbacks because of trying new things. 

We have found the technical support to be good. Whenever anyone has an issue, we write directly to Checkmarx.com and they issue a support ID. Most of the time we receive a quick response.

We are currently based in India, and they have increased their team size in India with a couple of people providing support. It covers the Indian subcontinent as well. With this increase, our tickets are answered very quickly as compared to what we used to get.

Technical support is okay. We are mostly happy with the help we get. We can directly connect with them.

The support could improve, it takes a long time for a response. The service we received was poor.

We have our own in-house team that manages a lot of issues that may come up on the solution. 

The thing is, security is a major concern for us. We cannot exactly contact their team about a lot of things as we do have process guidelines and we need to follow these processes if we run into issues. If we have problems, we have an expert that can sit right next to us and figure out a solution. This helps us better manage the tool and the security surrounding it, rather than, for example, calling up the company and having a random help desk technician try and assist us.

The technical support is high quality. The support team is well versed in how best to configure, implement and operate the product.

The technical support team promptly addresses the issues.

We don't directly deal with the Checkmarx technical team. There is a support group available for that, and they work with the Checkmarx team. When we have any issues, we directly call our internal team, and they call the Checkmarx team. They get back to us pretty quickly. The response is very quick. There is no problem.

The solution's technical support is good. 

Technical support for this solution is very effective. Each time we have had questions, the answers they provided have been very clear and comprehensive.

Customer Service:

Customer service is good. Engineers have been quick to get back to me regarding issues and custom work that I have performed.

Technical Support:

Technical support is very knowledgeable.

The support is excellent.

I would give technical support a rating of 9/10.

Our team works with them. Their sales engineering team as well as their pre-sales capabilities are very good. They're clear. They work, and they're available, which is good. It is somewhat unusual in this business.

I would rate the technical support seven out of 10. When you first create a ticket you sometimes get questions that you wouldn't expect from first-level support.

The technical support is fine. We've always had good experiences. We're satisfied with the level of service we are provided.

They have very good technical support and we haven't had a problem with them. If you have a problem that you cannot handle on your own or you need to configure this product then you should have technical support.

Just four words for the technical support team: “Checkmarx team is awesome”.

The technical support is quick to respond.

The technical support we have experience was good but they could be faster.

We give technical support in our territory; Checkmarx's technical support is also quite good. If you open a ticket with a question, they'll reply the same day.

So far, technical support at the initial level has been decent. We paid for their protection services, and, the protection tool is definitely very expensive. However, with the price tag comes more support and service. 

We'll have to see in the coming quarters once the protection services end if the support will continue to be at such a high level of attention.  

They have a great support team, and they can help you tune a solution. For our country, it is very important that they have Russian speaking support engineers and to have a quick response.

Also, they have a very good knowledge base. The resources are public on the Checkmarx website and they have good instructions and regulations on how you should tune the solution. It shows you where you can download the plug-ins, how to do it, and explains how they should be integrated.

We have contacted technical support a couple of times and the issues were addressed in a timely manner.

I have used the support from Checkmarx.

I have not contacted technical support. We have not required it.

I was not in contact with technical support.

Our experience with technical support is good. They have a lot of expert staff on their customer service lines. We have had no problems with their technical support services.

Their support is good. It has a good webpage with a lot of details.

The support team is knowledgeable. However, we still have tickets open from 2014. There is a lot of follow up required to get closure on issues.

Their support is good. I had discussions with them multiple times. We are getting proper support.

I would give technical support a rating of 8/10.

I would rate the technical support as average. We never had to communicate much with the technical team but based on my knowledge the response from their end was delayed.

It's very good.

It's very good.

I have not needed the use of technical support.

There is very good technical support. We have the support of two onsite engineers.

8/10.

8/10.

We are just users of this solution. There is another team that interacts with them. They get technical support from the vendor on this. 

I have not been in contact with technical support.

I have never used technical support, so can't comment. We ourselves are expert at it.

Professional service is really good. Support is too formal. Quickly answering it is not supported instead of developing a hot fix.