Cisco Umbrella Reviews

We use Cisco Umbrella for DNS filtering and as a secure gateway.

Users need to have a bit of understanding regarding setting policies in Cisco Umbrella. I would like to have more applications being recorded. If you want to do things the right way in the console, functions have to be more automated in terms of classification, application, and recording.

I have been using Cisco Umbrella for three years.

I rate the solution a nine out of ten for stability.

Around 170 users are using Cisco Umbrella in our organization.

I rate the solution an eight out of ten for scalability.

The solution should provide more helpful technical support to help us understand some settings.

Neutral

The solution’s initial setup is straightforward.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

A basic setting can be done in minutes. If you want to go deep, it would take several hours. The solution's deployment time depends on how deep you want to go.

The solution’s pricing is reasonable.

Cisco Umbrella filters more traffic and gives us insights into what's being accessed. Cisco Umbrella is useful for protecting endpoints and internet access. Cisco Umbrella is deployed on the cloud in our organization.

Cisco Umbrella is detecting threats more often because we've set it up more effectively than the other security solutions we have in place. It's catching threats in the first place because it's more strict.

We're using the Meraki firewall. Some Cisco Umbrella settings are directly linked to the Meraki console, which was quite easy for us.

Cisco Umbrella is very efficient and needs to be deployed on all endpoints. The solution requires some settings. Depending on how much you set it up, you should check its usage because it would require some day-to-day administration.

Overall, I rate Cisco Umbrella an eight out of ten.

Our customers use Umbrella for a security network. They want to have DNS connectivity and drop traffic before it becomes dodgy. 

Clients implement Umbrella with the full proxy. 

Umbrella enables customers to be secure. We are happy with this and this is the most important benefit for customers.

DNS is the most valuable feature of Umbrella. We want to have DNS integration with data directories and we have customers asking about the Azure Integration. 

We try to fit all the Cisco Secure products together. This is the value the customers can see as well. We enable the Firewalls, Umbrella, and AMP so that the customer can see the whole view of what Cisco is doing. 

Our customers want to be able to work remotely. They want Umbrella to work securely from the office and to work securely outside of the office. 

We have been using Umbrella for years now. We have an Umbrella internally as well. I sell Umbrella to customers. We offer the full setup to them.

We are resellers and integrators.

The stability is getting better.

The scalability is fine. The central management, that comes with most solutions, is really good. It's easier for us to go from two devices to 20 devices.

We have had quite a good experience with their support so I can't complain about it. Most of the time TAC cases are quite straightforward and do not take a long time to fix.

Positive

Our clients deploy on public cloud, private cloud, hybrid cloud, on-premise, or SaaS.

I am an engineer and do the initial deployment for them and make tweaks until it works for them. 

The complexity of the deployment will depend on the client's requirements. Some of them have straightforward requirements and some of them are quite detailed. The implementation itself is fine but there can be details where we need to check the documentation and make sure we're following what they require. 

Customers use the Firewall Migration for the migration mostly from the ASAs. We do the ASA to FTD migration, which doesn't work well.

Two or three engineers are required for the deployment. The installation is done by different engineers.  

We also do the maintenance. So whatever we deployed, we also support. We do all the support requirements, updating and reviewing the deployment that we did. We do the config that is required. For example, for the migration, if we deploy something, we come back to review what we did because we want to make sure that the customer is more secure than it was before. So we just rerun the same configuration, trying to find out if there's a gap that we can fix and make sure that the customer is secure.

The pricing changes too fast. We get the license and we need to relicense it because they already made changes to it. We always need to be on top of the licenses because they're always changing.

Cisco Talos seems to be working fine for our customers. 

My advice to somebody considering this solution is to try it. It's probably the best option to try it and see if it works. Do a proof of concept and proof of value for the customer.

We use it for DNS security.

It is deployed on the Umbrella cloud dashboard.

Cisco Umbrella helped to improve security by detecting and prohibiting threats.

I like the API. I also like the way Cisco Umbrella uses DNS to block malicious sites before they are opened.

Its general ability to detect and remediate threats is quite good.

The documentation is good, and we have been able to resolve any issues ourselves.

It would be good to have more extensions to third-party products and a client for other device types.

We've been working with Cisco Umbrella for four years.

I have not had any issues with stability.

The initial setup is very easy.

The price is fair, and the licensing cost is based on the number of users. We have seen a good ROI.

Overall, on a scale from one to ten, with ten being the very best, I'd rate Cisco Umbrella at nine.

We use it for DNS filtration across all data centers, offices, and remote users.

The blocking of all the non-malicious traffic from DNS request queries has been huge. DNS is very important from a security perspective. Securing this layer, specifically for the remote users and the remote workforce that we're seeing today, is definitely a big gap that needed to be filled.

The DNS Umbrella agent is already installed on the core machine. So from day one, when our CEO sent all employees to work remotely, all we had to do was flip a switch to have a DNS filter on all core machines.

The visibility that Umbrella gives us into what a user is doing, versus what we want to block, is huge. It's not that we're policing things. It's just a matter of watching and having visibility. We're definitely not going to block every domain, but having visibility is very big.

It enables us to go granular in the customization of blocking some categories on the DNS. 

Also managing all the DNS aspects from one portal is definitely great from a security perspective. Sometimes we get a malicious URL in a phishing campaign on the email side. Blocking a domain across the whole company in one minute is definitely great. To block a DNS request very quickly you just add the domain to the Global Block List and in one second it's blocked.

Another feature that is good in Umbrella is applying and maintaining network connectivity consistently across all workplaces. You can go through the categories and do templates based on the sites, such as a data center or a branch and apply policies based on that.

Having ready-to-go templates with best practices is definitely something that would be an improvement. Deployment, from day one, is something that definitely needs to be improved for Cisco customers.

I have been using Cisco Umbrella for four years.

The stability is a 10 out of 10.

The scalability is also a 10 out of 10. We use it across all the company's offices and data centers. We have 1,500 users.

The Umbrella service itself is great. Sometimes, with technical support, we go through "tag" problems, but otherwise, it's pretty smooth.

Neutral

We did not have a previous solution. We used to use CWS, which was Umbrella before it was named Umbrella.

The ROI is visible in the portal through the executive reports. They show how many times we block malicious sites. Management definitely gets a view of the fact that we're blocking a lot of malicious domains with Umbrella.

We have a security Enterprise Agreement with Cisco, so the pricing is good. We take many security products in one agreement, so we have no complaints about the price.

From a DNS perspective, Cisco Umbrella is the number-one technology now.

What I find most valuable about Cisco Umbrella is its ease of use. I also value the clearness of the categories. We have not experienced any issues or incidents with the categories. However, we are looking more deeply at the product now. 

We are very new users of the solution and are still in the exploration stages, but we are happy with the product thus far. However, there are some features available in Fortinet and Palo Alto that are not available in Cisco, like objects, for example. I would like to see Cisco enable us to get objects from the internet. I would also like to be able to choose groups. 

I have been using Cisco Umbrella for two to three months now. 

For most of our technical support needs, we mostly go through our partner. However, for some infrastructure-related inquiries, we have had to contact Cisco's technical support and we were happy with the experience.  

Positive

The initial setup was simple. Deployment at our main sites took about three to four weeks. 

We received help from a local partner, NTT Global, during the deployment. They helped us set up Meraki and Umbrella. 

We hope to see a return on investment with Cisco Umbrella. We have a big team managing the infrastructure, so we hope to save time in the day-to-day protection of the tower, which would be the return on investment.

Globally, we also hope to save time on the LAN. We aim for a single pane of glass management model with the dashboard. 

From what I remember about the pricing, Cisco Umbrella is a bit more expensive than the quotes we got from its competitors. 

We looked at several products, including Fortinet and Palo Alto. We experienced a bug with Fortinet during testing and ultimately ended up going with Cisco Meraki products. We have not had an incident yet with Cisco Umbrella.

The solution helped us save time and this was a major reason we chose it. We expect to save 15% to 20% in time.

We are aiming to consolidate our entire network and LAN infrastructure with Cisco Umbrella. We are on the way to achieving that with this solution.

It's usually used for DNS security, to block malicious websites and URLs, and for URL filtration.

It enables us to control access to malicious websites and block them from the start. And the URL filtration enables us to permit some URLs and block others.

You can manage and create policies based on a group of users. It can permit some URLs and block others. For example, we can block Facebook and YouTube.

From the DNS perspective, you can control and block malicious URLs. DNS security is the best way to use it to protect against malicious websites.

Cisco Umbrella provides a cloud management system. We can manage every client from a single workspace because they're in our portal. The single pane of glass management is user-friendly.

I would like to see improvement in the user and group policies. Sometimes it is not very accurate and they apply only to specific users in a group. It needs to be more accurate.

Also, the reporting needs some enhancements.

Finally, the integration with other solutions is a little complex. If you want to integrate with something like ArcSight or LogRhythm or Splunk, you need to do a lot of configuration. There are no easy ways to implement it.

I have been using Cisco Umbrella since 2016. As a solution partner, I implement Cisco Umbrella for customers. I have designed the implementation multiple times for different customers.

I have never heard of an outage in the service. The stability is good. The performance and accessibility are very good. The service is always operational because it runs on multiple servers and multiple load balancers.

It's scalable. Scaling depends on the licensing you have and the number of users. If you want to add a user or an endpoint, they can provide it.

Cisco's support is very good. They provide solutions and they don't take much time to resolve issues.

Positive

When our clients switch to Umbrella, it's either because I suggest it to them or they know about the product and they ask to have it brought into their organizations.

The implementation is easy.

We use the solution for DNS security and web filtering. Our industries include banking and insurance. 

The customer experience is very good, and the product improves security posture. 

Cisco Umbrella is difficult to manage and needs to include a dashboard. It needs to improve pricing as well. 

I have been using the product for three years. 

I rate Cisco Umbrella's stability a nine out of ten. 

I rate the tool's scalability an eight out of ten. 

The tool's deployment is easy; I rate it a nine out of ten. The speed of deployment depends on various factors, including our communication with other customer contacts.

I rate the tool's pricing a five out of ten. 

Cisco Umbrella is the best solution for DNS security in the market. Our customers are enterprise businesses. I rate it an eight out of ten. 

Our clients use Cisco Umbrella compared with SD-WAN or Meraki solutions. They use layer 7 firewall and web proxy in most use cases and fewer DNS security functionalities.

Cisco Umbrella has replaced on-premises firewalls in our client's branches. Our client had one central cloud solution, and now, they no longer need the local firewall.

Our clients have found that Cisco Umbrella increases its security posture because there is a central policy that fits everything.

Though Cisco Talos is usually part of the backend, it is mandatory to have a good solution.

We've been implementing Cisco Umbrella for three years.

I have not seen any issues with scalability.

Cisco's technical support is pretty good. When a solution is available, they will find it. On a scale from one to ten with ten being the best, I'd rate Cisco's technical support at nine.

Positive

We sell both Cisco and Zscaler. If the client already has a Cisco solution, then Umbrella is usually a better fit. In cases when a customer already uses Zscaler, has another SD-WAN solution, or has a different vendor, Zscaler may be the first choice.

As a Cisco Secure reseller, we bring value to our customers through our technicians and engineers who consult with them and implement the solution. This is a benefit from our partner side.

The initial deployment is quite easy. It's internal, and with a few clicks, Cisco Umbrella can be up and running.

Cisco should make the solution cheaper.

The locks and management could be better. The product is fairly new, and it may take some time to get all the features up and running.

Overall, I would rate Cisco Umbrella an eight on a scale from one to ten.