There isn't a specific area that needs improvement at this time. 

We'd like the solution to include advanced web filtering capabilities, similar to what Sophos offers.

HTTP is not functioning on an Advanced Endpoint Protection. That's a major concern of customers. Also, support needs to be improved. A customer opens a ticket to us, and then we go with the distributor, and then Comodo replies to this ticket. It takes so much time.

The downside of the product stems from the fact that it is still an unknown product in the market. Comodo needs to invest more in advertisements and promotions.

The solution's online documentation needs to be fine-tuned. It is not up to which solution currently has. There is some inconsistency in the knowledge present. I would like to see MDM in the solution's future releases. 

On certain machines, the CPU usage runs at 100% capacity for five to six hours. I don’t know why it happens. The product must provide a web filter to block websites based on specific categories. It will be helpful if it is built into the antivirus instead of running a separate firewall.

There are a few minor issues such as package updates and issues with the clients' passwords while they're installing the solution. We resolve problems with the help of the support team.

The menu could be cleaned up. They rebranded it, but it's the same menu. It could also be nicer to do reports and stuff, where some services we've had used to give us more information on the threat. But overall, we're pretty happy with it.

Other than that, there are things you have to have an administrator do because the solution is complicated. However, that prevents users from doing dumb things. If you're using Comodo as a home user, it might be a war, but it's fine for businesses. It would be nice if Comodo had a home user version.

The quality of the analysis and the product dashboard is a bit low compared to other providers.

There could be MDRM features added to the product.

They need to just modernize the infrastructure with something that is next-generation. We have recently moved to SentinelOne. It had been doing good for us for a while, but we needed something modern with new technology.

We do a lot of tests and we also work with some really malicious environments and our team would like to see better communication from Comodo on what it is doing. People that are new to the product can have a problem telling if the container is currently active or not (we have a lot of post graduate interns and the majority have all given us feedback on this issue). Uncertainty on the status of the container and quarantine process can unsettle people.

Comodo is pretty quiet and I would like to get more reports from what's happening and then get status reports. For end-users, being quiet is good but for IT security teams we need more information when testing suspect software and attachments. Having an option to allow more information would be good. The logs and reports do not have the level of detail that we would like, so improvements in this area would be good. We have other products and services that help with malware identification - if Comodo picked this up, we could eliminate some other products and save money. Some competing products outperform Comodo in this area. Sometimes we've had some of the newer people looking at it and they're not used to it, and they're not sure whether it's actually running or not, and what it's doing (there are controls that people need to know how to use). From an end user standpoint, quiet operation is good, but for a systems admin or a security person who's trying to examine something, they may want to see more feedback. So that's some of the commentary that we've gotten back internally. The guys that are used to it don't have this issue, but the people that are new to it have given this feedback to us.

The other thing is the quarantine. It would be good to have a better understanding of what it is that you've got in the quarantine, especially on the false negatives. Because sometimes it picks up something that is an okay file, but you're not really given a good explanation about why it was quarantined. 

There are a few technical items the solution could improve upon.

The licensing fees are high. The company should work to try to lower them for the customer.

They need to enhance the performance of the agents. Currently, the performance is going low when the agent starts a full scan. The agent is consuming a lot of resources while scanning. When there are a lot of documents to check, it slows down the endpoint. This is the only thing that worries me about Comodo, but this issue is also there in other products.

It is missing DLP, and I know that they are working on adding some data loss prevention capabilities. They have added some capabilities, but these capabilities are not yet mature. I hope they will enhance these capabilities because it is important to prevent the data from going out from inside. We are protected from the outside, but we also have to be protected from the inside out.

Their support is not very good because they are very late to reply.

They have to continue to work on the endpoint device management so that customers can manage their devices properly.

They don't have a reseller portal for vendors or for MSPs. This means that for each customer, you have to enable a separate portal we would like to manage all of our customers from a single portal.