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Compare Alemba vFire vs. BMC Helix ITSM

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Alemba vFire Logo
742 views|567 comparisons
BMC Helix ITSM Logo
10,152 views|6,481 comparisons
Top Review
Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: October 2021.
542,608 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The workflow is very good, as well as customizable."

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"This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets.""In BMC, you can do absolutely anything. You can customize, you can configure, and you can customize and develop pretty much anything.""What I have found to be the most valuable is that it offers the radius deployment package not only to the BMC cloud but also to the public cloud such as Azure.""Automatic orchestration is the most valuable. The feature for designating some cases or incidents to the right PM for resolution, first call resolution, and change management are also important. The self-service feature and knowledge base resolutions are helping the customers in resolving issues rather than opening tickets.""It's a very integrated solution.""We find the incident management module the best. The reporting part is also useful. We use a feature called smart reporting, and it is very beneficial for us.""The most valuable features I have found to be the activity logs and the other features where you are able to continuously address issues and are able to annotate notes inside to convey them to the customer.""It has the power to automatize several different tasks in the ITSM world."

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Cons
"The reporting needs to be improved."

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"To raise any ticket, there are too many fields to be filled and it makes generating tickets very time-consuming.""They could be more responsive to feedback from their community board.""In the next release, I would like to see AI used for classification or categorization.""It can have more features for hardware discovery and hardware information. The integration with IQ operations management should be streamlined. ITSM and ITOM should be more integrated, and there should be better integration from Helix Discovery to Helix CMDB. There were some issues regarding this integration, and they were difficult to resolve in big environments. We have a lot of devices and users to manage. Therefore, the integration should be better.""It needs to be more comfortable for the end-user.""Its performance can be improved. Sometimes, there is a performance issue, and it is a little slow and difficult on the usage side. It would be beneficial for us if there is a lighter version of this solution. There is also a limitation on the number of columns and memory for extracting a report, and this functionality can be improved. We would like to have better integration and UI in this solution. The user interface should be easy to navigate. Its integration with other tools, such as SharePoint or Jira, can also be improved, which would be beneficial for us. In terms of new features, there should also be a mobile version. The desktop version is available, but the mobile version is not available, which is one of the challenges that our team has. For users who work on Remedy and who raise the ticket, it would also be very beneficial to have some chatbot features.""The reports need improvement, it is not a good functioning tool.""Some parts of the solutions are using the old interface."

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Pricing and Cost Advice
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"If you are looking for some kind of professional services form the OEM then you would have to purchase that.""It is too expensive for a small business.""It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more.""I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually."

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Questions from the Community
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Top Answer: Helix is more lightweight than these tools. It's a traditional tool that was developed more than 10 years ago. Ease of use is the operative word.
Top Answer: Integration could be better. If something doesn't work well with some tools and operations, then management becomes difficult, so you have to integrate other tools.
Top Answer: We use BMC Helix for application discovery and dependency mapping the area of the nCode. It's one of the best programs we've used. We usually serve around 10 to 20 customers with this solution but… more »
Ranking
Views
742
Comparisons
567
Reviews
1
Average Words per Review
248
Rating
8.0
Views
10,152
Comparisons
6,481
Reviews
10
Average Words per Review
458
Rating
7.6
Comparisons
Also Known As
vFire
Remedy ITSM, Remedy, Helix Remedy
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Alemba
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Overview

Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.

vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.

BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.
Offer
Learn more about Alemba vFire
Learn more about BMC Helix ITSM
Sample Customers
Dumfries & Galloway
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
Top Industries
VISITORS READING REVIEWS
Computer Software Company23%
Healthcare Company10%
Government10%
Comms Service Provider9%
REVIEWERS
Computer Software Company19%
Financial Services Firm15%
Manufacturing Company15%
Comms Service Provider12%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider13%
Government9%
Financial Services Firm5%
Company Size
No Data Available
REVIEWERS
Small Business22%
Midsize Enterprise19%
Large Enterprise59%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise18%
Large Enterprise65%
Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: October 2021.
542,608 professionals have used our research since 2012.

Alemba vFire is ranked 20th in IT Service Management (ITSM) with 1 review while BMC Helix ITSM is ranked 5th in IT Service Management (ITSM) with 11 reviews. Alemba vFire is rated 8.0, while BMC Helix ITSM is rated 7.6. The top reviewer of Alemba vFire writes "Easy to use and the workflow is customizable". On the other hand, the top reviewer of BMC Helix ITSM writes "Lacking report functionality, complex to operate, but useful interactive activity logs". Alemba vFire is most compared with ServiceNow, JIRA Service Management and Device42, whereas BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, IBM Maximo and Cherwell Service Management.

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.