We performed a comparison between Alemba vFire and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The workflow is very good, as well as customizable."
"Incident Management is the most valuable feature of the solution."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"The database and the power that is driven behind the database."
"There is a lot of flexibility in the system. There has not yet been a case where we've had people come to us and say, "Hey, can you guys do this?" and we can't. Some of it is obviously a little bit more complicated at times, but the flexibility in the system provides a lot."
"The UI is very user-friendly."
"It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information."
"It is easy to tell what needs fixing and the priority of things."
"As of late, I really like the BI functions."
"This product has so many adjustment possibilities for many different clients."
"The product should improve its ability to integrate with third-party tools."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The reporting needs to be improved."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"Ease of support and upgrades need much improvement."
"The API is very, very bad so we developed our own."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"There are some issues regarding the knowledge base and the configuration manager."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews. Alemba vFire is rated 7.4, while Clarity SM is rated 7.8. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo.
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