We performed a comparison between Alemba vFire and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts."
"It has a good GUI interface."
"When users have a problem, they report using Service Desk and it is very useful for this."
"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."
"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"This product has so many adjustment possibilities for many different clients."
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The product should improve its ability to integrate with third-party tools."
"The reporting needs to be improved."
"It doesn't yet have the ability to integrate with other products."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"We just upgraded about a year and half ago and it was painful. We had the testing of the dev environment, and then testing of the production environment, so it was two weekends out of my life. And stuff broke."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."
"They should enhance the service desk manager's service point function to be more customizable."
Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews. Alemba vFire is rated 7.4, while Clarity SM is rated 7.8. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo.
See our list of best IT Service Management (ITSM) vendors.
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