We compared Amazon CloudWatch and ScienceLogic based on our users' reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Amazon CloudWatch users liked the solution’s simplicity, intuitive interface, and ability to handle large workloads. Users also praised CloudWatch’s comprehensive monitoring and alerts. ScienceLogic is highly regarded for its serverless and agent connectivity, versatile graphs and personalized dashboards, AIOps, and event management capabilities, as well as its AI and machine learning features.
Room for improvement: Some reviews mentioned that Amazon CloudWatch could improve performance and dashboard visualization. Others noted that the solution lacked compatibility with some databases. ScienceLogic can enhance its documentation, Power Packs, notification features, and automation options.
Service and Support: Customers generally have positive opinions about Amazon's customer service. They commended the support team for its availability and timely issue resolution. ScienceLogic's customer service is generally considered responsive and professional. However, a few users reported delayed response times and support engineers with limited expertise.
Ease of Deployment: Amazon CloudWatch is generally described as easy to set up. ScienceLogic's initial setup is described as simple and efficient. The deployment process can be completed within a few hours or a couple of weeks.
Pricing: Amazon CloudWatch offers a flexible pricing structure based on usage and processing without any separate licensing cost. Some users said that scaling up can be costly due to the need for additional storage space. Opinions on the price of ScienceLogic were mixed. Pricing is determined by the number of network devices or endpoints, and there are no hidden charges.
ROI: Amazon CloudWatch offers a return on investment by minimizing the need for manual monitoring. ScienceLogic improves troubleshooting and minimizes network outages.
Comparison Results: Reviewers say that Amazon CloudWatch is a simple, intuitive solution that can handle large workloads, but some mentioned dashboard visualization and customizability as areas for improvement. ScienceLogic is praised for its serverless and agent connectivity, effortless setup, and customized dashboards. However, it lacks detailed documentation and automation options.
"Setting up this product was easy. I found data analytics as its most valuable feature."
"It is a stable solution...I rate the technical support a ten out of ten."
"I can put it in a simple term, its simplicity is always there."
"I have found the memory metrics and the CPU metrics valuable."
"The most valuable feature of Amazon CloudWatch is collecting the logs from Lambda."
"The monitoring feature is valuable."
"Most of it's around optimizing utilization, their cloud utilization. They're making sure that they're getting the most out of their in-cloud environments and their instances. Making sure that there's no strange behavior in the environment."
"CloudWatch immediately hooks up and connects to the KPIs and all the metrics."
"The solution provides good infra-monitoring features."
"It is simple."
"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."
"The tool is quite easy to deploy, and it offers very good support."
"Power packs."
"The most valuable features of ScienceLogic are AI and machine learning."
"The power flow is great."
"Provides agentless monitoring so there's no need to install the agent on each server."
"The drill-down aspect on the dashboard of the solution needs improvement. We get a very good high-level overview, but when we drill down, it becomes a little less clear. We have given this feedback to AWS as well and hope they will improve this in the future."
"There is room for improvement in terms of stability."
"There's a learning curve with Amazon CloudWatch since we have to learn to write the queries to extract the keys and logs."
"This product lacks some features: real-time data stream monitoring, application performance monitoring, mobile app monitoring, and live dashboards. Its workflows also need improvement."
"The dashboard and the UI could improve in Amazon CloudWatch. Additionally, they should focus on visibility inside the servers with AI and machine learning integrations. This would allow users who are using the solution to see what is happening within the system better."
"The solution's pricing is a bit higher."
"It's not an advanced way of monitoring."
"The solution could benefit from a price decrease."
"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."
"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."
"Admins do not have direct access to the reporting."
"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."
"They should add CLI command modes and scripts for high performance."
"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."
"From a performance perspective, it needs to improve a lot."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
Amazon CloudWatch is ranked 9th in Cloud Monitoring Software with 40 reviews while ScienceLogic is ranked 12th in Cloud Monitoring Software with 42 reviews. Amazon CloudWatch is rated 8.0, while ScienceLogic is rated 8.6. The top reviewer of Amazon CloudWatch writes "Instantaneous response when monitoring logs and KPIs". On the other hand, the top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". Amazon CloudWatch is most compared with Zabbix, Datadog, Google Cloud's operations suite (formerly Stackdriver), Dynatrace and SolarWinds NPM, whereas ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and ServiceNow Discovery. See our Amazon CloudWatch vs. ScienceLogic report.
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We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
