ScienceLogic Reviews

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reviewer743244
User
Director, Cloud & Data Center Technology with 1,001-5,000 employees
Sep 27 2017

What is most valuable?

I would like to spotlight four key areas where ScienceLogic excels: * The flexibility to support most technologies. The... more»

How has it helped my organization?

The dashboards in ScienceLogic provide huge value. We can show customers exactly what we are monitoring and accurately... more»

What needs improvement?

One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks. However, I... more»

What's my experience with pricing, setup cost, and licensing?

Make sure you understand your business and do a cost modeling for three to five years. ScienceLogic has a variety of... more»

Which solutions did we use previously?

We stopped using a legacy billing tool in favor of using ScienceLogic’s platform. We also had many major third party... more»

What other advice do I have?

You must recognize the functional structure of your organization and make sure everyone understands the platform. Often... more»
it_user450750
Real User
IT Coordinator at a transportation company with 51-200 employees
Jun 23 2017

What is most valuable?

The whole platform overall is very powerful. Best feature of all is detailed monitoring of services, processes, ports... more»

How has it helped my organization?

The EM7 platform allows one to allocate resources and point them in the right direction when needed. We can monitor... more»

What needs improvement?

Ticketing improved dramatically from when I started working with the EM7 platform. Guys at ScienceLogic are always open... more»

What's my experience with pricing, setup cost, and licensing?

Calculate your devices and decide how many SNMP and PING devices you needed. Pricing between the two is quiet large... more»

Which solutions did we use previously?

No, ScienceLogic is the first solution that we used since there is no one out there that provides monitoring and... more»

What other advice do I have?

ScienceLogic is a great company! I worked with them for the past 6years and their growth shows that they are the leader... more»
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Philip Rogers
Real User
Chief Information Officer at a tech services company with 11-50 employees
Aug 02 2017

What is most valuable?

One of the valuable features is rapid dashboards.

How has it helped my organization?

Overall, it is a very solid tool for Fault and Performance Monitoring. We use the tool to provide views into their... more»

What needs improvement?

I would like to see out-of-the-box standard dashboards for common services.

What's my experience with pricing, setup cost, and licensing?

Decide what you want to monitor and only monitor those items. Absorb other elements as you grow.

Which solutions did we use previously?

We switched because of cost and the overall level of effort it was taking to keep up with managing the solution. This... more»

What other advice do I have?

I am excited to see the new version, Version 8. But the product has continued to grow and whenever I have had issues,... more»
PankajSoni
Consultant
Sr. Consultant at a tech services company with 10,001+ employees
Apr 24 2018

What is most valuable?

Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS.

How has it helped my organization?

My organization would like to see the following improvements to ScienceLogic: * ScienceLogic should provide detailed documents to customer as the current documents are not... more»

What needs improvement?

They should include chat support, like Zenoss. The ScienceLogic support team takes too much time.

Which solutions did we use previously?

We used multiple applications for NMS. Now, we are using this tool due to its dual functionality.
Michael Heaton
Vendor
Manager, Cybersecurity Operations Management at a media company with 10,001+ employees
Sep 11 2017

What do you think of ScienceLogic?

What is most valuable?: Power packs. • How has it helped my organization?: With all the new devices being deployed, it is great to see the vender supporting them as they come out. • What needs improvement?: Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus. • For how long have I used the solution?: Five years. • What was my experience with deployment of the solution?: Never. • What do I think about the stability of the solution?: Never. It runs at 100% and performs at 100%. • What do I think about the scalability of the solution?: No. • How is customer service and technical support?: Customer Service: It is top rated. I have never waited on hold for help. Technical...
PankajSoni
Consultant
Sr. Consultant at a tech services company with 10,001+ employees
Sep 12 2017

What is most valuable?

Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product. Its distributed... more»

What needs improvement?

They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers.

What's my experience with pricing, setup cost, and licensing?

It depends on the customer, what he wants.

Which solutions did we use previously?

It depend on cost, on the customer, and the architect.

What other advice do I have?

Before implementation, be sure to clarify all the customer's requirements, then choose products accordingly.

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What is ScienceLogic?

ScienceLogic is the global leader in hybrid IT monitoring for the network of everything. Over 25,000 global service providers, enterprises, and government organizations rely on ScienceLogic to significantly enhance IT efficiency, optimize operations, and ensure business continuity. ScienceLogic is the first monitoring solution to provide a comprehensive view of all IT components through a single pane of glass, whether they reside in a public cloud environment or on-premises. With over 1,500 dynamic management apps and custom dashboarding capabilities, we deliver the scale, resiliency, and automation needed to simplify the constantly evolving task of managing IT resources, services, and applications.

ScienceLogic customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

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