We performed a comparison between Amdocs CES CRM [EOL] and Freshdesk based on real PeerSpot user reviews.
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Amdocs CES CRM [EOL] doesn't meet the minimum requirements to be ranked in CRM Customer Engagement Centers while Freshdesk is ranked 1st in Customer Experience Management with 27 reviews. Amdocs CES CRM [EOL] is rated 0.0, while Freshdesk is rated 8.4. On the other hand, the top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". Amdocs CES CRM [EOL] is most compared with , whereas Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and BMC Helix ITSM.
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