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What is your primary use case for Freshdesk?


How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

ITCS user
22 Answers

author avatar
Top 10LeaderboardReal User

We are using it for IT support, desktop support, and any issues with any of our applications. We use it pretty extensively. It is the portal that we use for any requests, work being done, questions, bug fixes, and third-party software bug fixes. We even use it for tracking small projects. It is a SaaS solution, so we have its current version.

author avatar
Top 20LeaderboardReal User

We primarily use the solution for issue ticketing.

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