Freshdesk vs Spiceworks

Freshdesk is ranked 11th in Help Desk Software with 4 reviews vs Spiceworks which is ranked 6th in Help Desk Software with 6 reviews. The top reviewer of Freshdesk writes "The built-in customer satisfaction surveys made it easy for us to see areas that need improvement, but they shouldn't change the base CSS for existing templates in random updates". The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". Freshdesk is most compared with JIRA, Zendesk and JIRA Service Desk. Spiceworks is most compared with Zabbix, Nagios XI and JIRA Service Desk. See our Freshdesk vs Spiceworks report.
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Most Helpful Review
Anonymous avatar x60
SystemsAdmin480
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Find out what your peers are saying about Freshdesk vs. Spiceworks and others in Help Desk Software
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Quotes From Members Comparing Freshdesk vs Spiceworks

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Freshdesk vs. spiceworks report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Freshdesk vs. Spiceworks and others in Help Desk Software
252,993 professionals have used our research since 2012.
Ranking
RANKING
Views
7,050
Comparisons
3,512
Reviews
4
Followers
663
Avg. Rating
8.8
Views
13,931
Comparisons
6,330
Reviews
10
Followers
814
Avg. Rating
7.6
Top Comparisons
Top Comparisons
Charlie cmyk cyan
Compared 3% of the time.
Zendesk logo
Compared 2% of the time.
Charlie cmyk cyan
Compared 2% of the time.
See more Freshdesk competitors »
Zabbix logo twitter bigger
Compared 7% of the time.
3gaoi2h254k0canb4hxj 400x400
Compared 6% of the time.
Charlie cmyk cyan
Compared 2% of the time.
See more Spiceworks competitors »
Website/Video
Website/VideoFreshworks
  • Vendor 28818 screenshot 1518889624
Spiceworks
  • Vendor 8037 screenshot 1514061937
OverviewQuestionmark icon
OverviewFreshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Sample Customers
Sample CustomersHonda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top IndustriesQuestionmark icon
Top Industries
VISITORS READING REVIEWS
Software R&D Company
19%
Manufacturing Company
13%
Retailer
13%
Financial Services Firm
9%
REVIEWERS
Manufacturing Company
13%
K 12 Educational Company Or School
9%
Retailer
9%
Construction Company
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
75%
Midsize Enterprise
13%
Large Enterprise
13%
VISITORS READING REVIEWS
Small Business
52%
Midsize Enterprise
28%
Large Enterprise
20%
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
33%
Midsize Enterprise
38%
Large Enterprise
30%
Freshdesk vs. spiceworks report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Freshdesk vs. Spiceworks and others in Help Desk Software
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252,993 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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