Freshdesk vs. Spiceworks

Freshdesk is ranked 9th in Help Desk Software with 2 reviews vs Spiceworks which is ranked 8th in Help Desk Software with 4 reviews. The top reviewer of Freshdesk writes "Freshdesk can be accessed from anywhere where an internet connection is available". The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". Freshdesk is most compared with JIRA Service Desk, Zendesk and JIRA. Spiceworks is most compared with Zabbix, Nagios XI and JIRA Service Desk. See our Freshdesk vs. Spiceworks report.
Cancel
You must select at least 2 products to compare!
Most Helpful Review
Use Null Product? Share your opinion.
Find out what your peers are saying about Freshdesk vs. Spiceworks and others in Help Desk Software.
304,717 professionals have used our research since 2012.

Quotes From Members Comparing Freshdesk vs. Spiceworks

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
It's free.The product is free! Get it now.

Read more »

Information Not Available
report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
304,717 professionals have used our research since 2012.
Ranking
Views
6,286
Comparisons
2,142
Reviews
2
Followers
295
Avg. Rating
9.5
Views
12,480
Comparisons
3,492
Reviews
4
Followers
412
Avg. Rating
8.5
Unranked
In Help Desk Software
Top Comparisons
Compared 11% of the time.
Compared 9% of the time.
Compared 8% of the time.
See more Freshdesk competitors »
Compared 30% of the time.
Compared 14% of the time.
Compared 8% of the time.
See more Spiceworks competitors »
Compared 29% of the time.
Learn how it works
Freshworks
Spiceworks
Null Vendor
Video Not Available
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Information Not Available
OFFER
Learn more about Freshdesk
Learn more about Spiceworks
Learn more about Null Product
Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Information Not Available
Top Industries
VISITORS READING REVIEWS
Software R&D Company
19%
Manufacturing Company
13%
Retailer
13%
Financial Services Firm
9%
REVIEWERS
Manufacturing Company
13%
Retailer
9%
Construction Company
9%
Non Profit
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
No Data Available
Company Size
REVIEWERS
Small Business
75%
Midsize Enterprise
25%
VISITORS READING REVIEWS
Small Business
52%
Midsize Enterprise
28%
Large Enterprise
20%
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
33%
Midsize Enterprise
37%
Large Enterprise
30%
No Data Available
Find out what your peers are saying about Freshdesk vs. Spiceworks and others in Help Desk Software.
Download now
304,717 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email