Freshdesk vs Spiceworks

Freshdesk is 10th in Help Desk Software, and Spiceworks is 6th in Help Desk Software. The top reviewer of Freshdesk writes "The API is powerful.". The top reviewer of Spiceworks writes "​Tracking common issues has been improved.​​". Freshdesk is most often compared with JIRA, Zendesk and Microsoft Dynamics CRM. Spiceworks is most often compared with Zabbix, Nagios XI and JIRA Service Desk. See also Freshdesk Reviews, Spiceworks Reviews, and our list of Best Help Desk Software Companies.
28824
Unnamed
Based on 5 reviews.
  • Vendor 28818 screenshot 1507997847
18467
Spiceworks
Based on 26 reviews.
  • Vendor 8037 screenshot 1508678999
Most Helpful Review
Freshdesk vs. spiceworks report from it central station 2017 11 05 thumbnail
Find out what your peers are saying about Freshdesk vs. Spiceworks and others in Help Desk Software
239,922 professionals have used our research on 5,963 solutions.
Ranking
RANKING
Views
8,166
Comparisons
3,674
Reviews
6
Followers
809
Avg. Rating
8.3
Views
15,103
Comparisons
6,639
Reviews
26
Followers
994
Avg. Rating
7.8
Top Comparisons
Top Comparisons
Charlie cmyk cyan
Compared 3% of the time.
Zendesk logo
Compared 2% of the time.
Microsoft 400x400
Compared 2% of the time.
See more Freshdesk competitors »
Zabbix logo twitter bigger
Compared 8% of the time.
3gaoi2h254k0canb4hxj 400x400
Compared 7% of the time.
Charlie cmyk cyan
Compared 3% of the time.
See more Spiceworks competitors »
Website
WebsiteFreshworksSpiceworks
OverviewQuestionmark icon
OverviewFreshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Sample Customers
Sample CustomersHonda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Pricing Information
Pricing Information
Quotes From Members Comparing Freshdesk vs Spiceworks
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email