Most Helpful Review
Researched Automic Workload Automation but chose OpCon: Enabled us to significantly reduce manual touches in our system, but testing automations is difficult
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Auto-scheduling is the most valuable feature. We have the ability to schedule [batch jobs on our Unisys mainframes] seven days in advance, so we know exactly how we're running every night."
"The most valuable feature is the self-service because it has made it possible to provide simple and quick solutions in the handling of certain tasks."
"There's also a self-service solution manager... that allows us to enable staff to run complex automation tasks by clicking a button and entering some information. They don't have to have access to the OpCon environment to kick off those kinds of events."
"Previously, we would receive a file from a vendor, then we would have to go through and make changes to individual accounts in our core system. There are probably between 10 to 20 accounts any given week. It probably took around five minutes for it to run through the report and make all the changes, and that was if there was nothing complicated with all very straightforward changes. Now, that is done in 30 seconds."
"There are three features which are valuable: the automated calendar functions; the notification process for failed jobs or unscheduled events occurring, via email and text messaging; and the ability for the scheduling package to communicate across multiple platforms."
"It has also helped to streamline our operations. We contract out our collection department so they are no longer housed on our system. They're housed on another platform. OpCon is able to not only pull in our data, but it also, on a daily basis, updates that third-party."
"Manual processing has been automated 99 percent by OpCon. With new processes, we give it at least two weeks manual so we can write down the details of how to do the steps, then we automate it. Within a month, it has been automated, then it's no longer a manual process."
"One of the advantages of OpCon is the ability to use the API and web services. We couldn't do that with our previous solution. We have been able to change our procedure for ticketing. When a job is down, we can immediately create a ticket from OpCon in our ticketing solution, which is ServiceNow, using the web services."
"It saves a lot of time and mistakes, because we used to do a lot of manual work. Since we added automation a little bit over a year now, it has enhanced our daily work."
"We automate very manual, robust tasks, which are very time consuming and not error-free."
"We impose some standards for backup and restore operations."
"The most valuable feature is the one for SAP batch processing... There are certain other mid-level workload automation tools which can handle the OS level, but SAP is something which is really very critical. Automic stands out from the ordinary tools because handling SAP processes is absolutely easy with it."
"I have found new methods for converting scripts from Dollar U to ONE Automation. For example, I take the dynamic library from Dollar U and put it in the dynamic binary library in ONE Automation. This enables us to use Dollar U scripts in ONE Automation."
"The most valuable feature of this solution is the scheduler."
"The Zero Upgrade feature is the most valuable."
"It has its own object-oriented scripting language and you can reload your object in many different places."
"Among the most valuable features is its flexibility and ability to work across multiple operating systems. Being able to execute some form of data collection and not have to worry about whether I'm working on a Linux box, or a Windows box, or the underlying OS, I can do these collections, get these results, and put them together in a uniform format which makes it easier to present back to management."
"Compliance is also huge... By tying it to Atrium Orchestrator, our workflow tool, we'll be able to have a closed loop where we identify a compliance issue, cut CRs, get them approved, and then be able to execute these CRs and more seamlessly fix these issues on the fly."
"The most valuable feature is its ability to remediate quickly and efficiently across a number of IT assets at the same time. It takes away manual efforts from the team to go out and fix those vulnerabilities through patching, conflict updates, etc."
"The most important feature is the schedulings."
"It gives us more speed to deliver services and applications, and we rely on security."
"With BMC, we even configured applications, like IE or things that were Java-related. When we scheduled the jobs, it worked fine. It saved us time and there was no need for resources to monitor them."
"Do your first install, your first upgrade, with SMA. It's simple, it's as per the manual, as per the training, but you need that little bit of confidence."
"The ability to retrieve information from logs in variables to display relevant information would be helpful."
"It would be great if you could create physically separate "clients," as I call them. I wish I could have a production client and a testing client and that they would be separate."
"What can get complicated is if you're doing anything more than just the built-in jobs. If you're using the more advanced features, troubleshooting becomes extremely complicated."
"The calendar interface and the frequency interface is a very powerful, yet complex, section of OpCon in which all our staff have made mistakes. They have implemented what they believed was logically correct and then afterward discovered that their logic was flawed because OpCon did it a different way. That part, which is incredibly useful, is also incredibly dangerous. The interface or the ability to directly do more functions within the frequency definitely has room for expansion. As good as it is, it can be a lot better."
"Usage is a little complex. It's not like you can bring somebody in and they can just use it. They have to be trained... As far as complexity goes, it's right up there."
"There is some difficulty with the ease of use when I don't have some of the templates that were already created. More templates would be great. Non-core featured templates are my biggest struggle."
"I would like to see them improve the Solution Manager for the web application. It's the future for us. Our customers need a lot of functionality, but there isn't that functionality within Solution Manager. So they have to develop and improve it."
"Depending on the properties of the jobs and pre- and post-conditions, there needs to be more flexible and richer conditions that I can check for. This would be a great addition."
"There could be a better user interface for end users. They should make it more intuitive, not based on Java."
"With every new version, things that would previously work, Automic breaks them. So, we have to report the new bugs. Therefore, every time when we patch the system, there is usually a new bug or a feature that was working, then it stops working."
"There are certain jobs that are triggered one after another. It would be helpful to have a more user-friendly way of seeing how these jobs are connecting from one server to another."
"There were many bugs in the last version. For example, we could only use capital letters for searching for agent names. Also, we had a problem with ONE Automation where we couldn't use the PGA and SGA in Oracle Databases for resolving RAM because the last version didn't have this capability."
"I would like to see more types of Calendars in the next release of this solution."
"Its dashboard can be improved. In version 12, they have already moved to a web-based interface from a UI. We are looking into this feature now. We are also looking for available APIs that we can use to interface the engine into our other systems. There should be a subservice facility that we can use to interface with Microsoft Teams and send out authorization on job executions. We have seen a feature like this in other products that we are looking into."
"The vendor support is really bad and should be improved."
"I would like to see a better methodology for handling REST calls and integration into the APIs. They add new APIs as they add functions, but they've missed some from older components which they still haven't added in. Some of the APIs are there but the CLI calls are not there."
"The number of APIs available within the tool needs improvement. At the moment, we have a couple of different scanning tools used within the organization, but only one of those is integrated back into Server Automation. There is another tool that they use in another part of the business where it doesn't have an out-of-the-box adaptor for it. We would have to go and create or develop something bespoke to be able to integrate it with that scanning tool. Whereas, with the other scanning tool, there was an API available. To make it easier, I would like to have more APIs available for different scanning tools within that line of business."
"We would like to see this solution handle more multitasking."
"I would like to see more container integration in the next release of this solution."
"There is no option to see all the servers we patch and we cannot find what the server status is. Of course, we can what has been completed and what is pending and which servers have failed, but we cannot find server status from the BMC tool. For example, is the RDP up or not. We are using separate scripts for that."
"Without any knowledge of the product, we used the KB articles to start working. As a result, we definitely did not have full knowledge of BMC BladeLogic... They need to provide a minimum of knowledge with training on YouTube or somewhere else."
"Another area for improvement is group scheduling if I'm trying to do all the servers. For example, if I want to do all the 2012 Servers - since the patches are the same for all of them - I can't do so."
Pricing and Cost Advice
"This solution is certainly not the cheapest, but we win in time."
"OpCon cost us $80,000 in 2017 money, and that included everything: support, installation, onsite assistance during the conversion, etc. It's been a worthwhile investment by far."
"Yearly, it's around $30,000."
"Our licensing is on a yearly basis."
"Our license is for 1000 jobs. Including support, the license and upgrades are 2000 euros a month."
"Yearly, we're paying about $62,000. OpCon has an all-inclusive feature and module license, but you pay per task."
"Our annual maintenance costs are $45,000. The initial cost is separate."
"On a yearly basis our cost is between $25,000 and $30,000."
"I only know that AWA is cheaper than Control-M, but I'm not aware of the numbers."
"It costs too much. That's why we are now looking at other products."
"There are no costs in addition to the standard licensing fees."
"We're looking at less than $100,000 USD for this solution."
Questions from the Community
Top Answer: It makes everything simpler. Once OpCon is in, it just repeats itself day after day. We don't have to worry about… more »
Top Answer: Cost depends on your environment. We are doing stuff now with failover and recovery, so we have boosted our costs… more »
Top Answer: Ian, It isn't that AWA wont work. It comes down to support from another vendor. The vendor isn't currently familiar… more »
Top Answer: I am not sure about roadmap for BigFix after it was sold by IBM to HCL. I have used it a bit only for small time for OS… more »
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Also Known As
|Automic Dollar Universe||TrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite|
Our founders met at NASA while they were solving some of the toughest IT issues in the world at that time. The work was challenging and required lots of repetitive tasks to maintain NASA’s mainframes and complex IT processes.
Believing that there had to be a better way, they formed SMA Technologies. Since that time, we have been working with the single purpose of unlocking our clients’ potential by streamlining their IT processes and helping employees be more productive by leveraging our automation platform, OpCon.
By freeing them from repetitive tasks, they can focus on doing the critical work that will help them drive the business. No matter the industry, from financial services to aerospace, we are there to help our customers use the power of automation to simplify complex IT issues, enabling them to solve their toughest business challenges.
Deliver the fully agile enterprise using CA Automic Workload Automation
The modern enterprise needs to orchestrate a complex, diverse landscape of applications, platforms and technologies. Workload automation can prove a critical differentiator, but only if it provides intelligent automation driven by data analytics.
The IT landscape is currently more complex than ever: Islands of automation are a barrier to scaling and standardizing your workload activities. Processing errors are common because of manual handoffs. And the lack of an end-to-end view of the business process make inefficiencies and problems difficult to resolve. In addition to this, you are operating 24x7 and cannot find maintenance windows to upgrade your infrastructure in order to innovate.
CA Automic Workload Automation gives you the agility, speed, visibility and scalability needed to respond to the constantly changing technology landscape. It centrally manages and automates the execution of business processes end-to-end; across mainframe, cloud and hybrid environments in a way that never stops—even when doing an upgrade to the next version.
BladeLogic Server Automation allows you to quickly and securely provision, configure, patch, and maintain physical, virtual, and cloud servers.
· Threat remediation: Combine with BMC SecOps Response Service to link vulnerabilities to identified patches and create a remediation plan
· Compliance: Integrates role-based access control, pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP, documentation, and remediation
· Provisioning: Supports unattended installs and image-based, script-based, or template-based provisioning
· Configuration: Consistently manage change and configuration activities across a broad range of server environments with one tool
· Reporting: Assess change impact or complete an audit using multiple dashboard views
· Patching: Supports and follows maintenance window guidelines to ensure timely delivery of patches
Accelerate digital transformation through workload automation
Automate repetitive tasks so you can focus on projects that drive your business forward. Find out how OpCon workload automation enables you to create repeatable, reliable workflows - all managed from a single platform.
Learn more about Automic Workload Automation
Learn more about BMC TrueSight Server Automation
|LOHR, Carnival Cruise Lines, Herbalife, Digital Federal Credit Union, Synergent, Frandsen Bank & Trust||ING, Adidas, 84.51, ESB||State of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP|
Financial Services Firm75%
Consumer Goods Company3%
Computer Software Company37%
Financial Services Firm9%
Comms Service Provider9%
Financial Services Firm34%
Computer Software Company45%
Comms Service Provider10%
Financial Services Firm7%
Financial Services Firm25%
Computer Software Company48%
Comms Service Provider13%
Financial Services Firm8%
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