BMC TrueSight Server Automation Pros and Cons

BMC TrueSight Server Automation Pros

Jeremy Bragg
Infrastructure Tools Architect at a pharma/biotech company with 10,001+ employees
Among the most valuable features is its flexibility and ability to work across multiple operating systems. Being able to execute some form of data collection and not have to worry about whether I'm working on a Linux box, or a Windows box, or the underlying OS, I can do these collections, get these results, and put them together in a uniform format which makes it easier to present back to management.
Compliance is also huge... By tying it to Atrium Orchestrator, our workflow tool, we'll be able to have a closed loop where we identify a compliance issue, cut CRs, get them approved, and then be able to execute these CRs and more seamlessly fix these issues on the fly.
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Technica2f69
Technical Architect at a comms service provider with 10,001+ employees
The most valuable feature is its ability to remediate quickly and efficiently across a number of IT assets at the same time. It takes away manual efforts from the team to go out and fix those vulnerabilities through patching, conflict updates, etc.
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TechLeade6ef
Tech Lead at a tech services company with 10,001+ employees
With BMC, we even configured applications, like IE or things that were Java-related. When we scheduled the jobs, it worked fine. It saved us time and there was no need for resources to monitor them.
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Security9512
Security Architect at a outsourcing company with 10,001+ employees
The most important feature is the schedulings.
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Advisor879d
Advisor at a government with 1,001-5,000 employees
It gives us more speed to deliver services and applications, and we rely on security.
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Lavanya Bobba
Infrastructure Operations Manager at Cognizant
Technical support is good.
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BMC TrueSight Server Automation Cons

Jeremy Bragg
Infrastructure Tools Architect at a pharma/biotech company with 10,001+ employees
I would like to see a better methodology for handling REST calls and integration into the APIs. They add new APIs as they add functions, but they've missed some from older components which they still haven't added in. Some of the APIs are there but the CLI calls are not there.
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Technica2f69
Technical Architect at a comms service provider with 10,001+ employees
The number of APIs available within the tool needs improvement. At the moment, we have a couple of different scanning tools used within the organization, but only one of those is integrated back into Server Automation. There is another tool that they use in another part of the business where it doesn't have an out-of-the-box adaptor for it. We would have to go and create or develop something bespoke to be able to integrate it with that scanning tool. Whereas, with the other scanning tool, there was an API available. To make it easier, I would like to have more APIs available for different scanning tools within that line of business.
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TechLeade6ef
Tech Lead at a tech services company with 10,001+ employees
There is no option to see all the servers we patch and we cannot find what the server status is. Of course, we can what has been completed and what is pending and which servers have failed, but we cannot find server status from the BMC tool. For example, is the RDP up or not. We are using separate scripts for that.
Without any knowledge of the product, we used the KB articles to start working. As a result, we definitely did not have full knowledge of BMC BladeLogic... They need to provide a minimum of knowledge with training on YouTube or somewhere else.
Another area for improvement is group scheduling if I'm trying to do all the servers. For example, if I want to do all the 2012 Servers - since the patches are the same for all of them - I can't do so.
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Security9512
Security Architect at a outsourcing company with 10,001+ employees
We would like to see this solution handle more multitasking.
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Advisor879d
Advisor at a government with 1,001-5,000 employees
I would like to see more container integration in the next release of this solution.
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Lavanya Bobba
Infrastructure Operations Manager at Cognizant
Needs more use cases into compliance management and the remediation process.
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Find out what your peers are saying about BMC, Red Hat, Puppet and others in Configuration Management. Updated: December 2019.
391,122 professionals have used our research since 2012.