Datto Remote Monitoring and Management vs LogMeIn Central comparison

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Executive Summary

We performed a comparison between Datto Remote Monitoring and Management and LogMeIn Central based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).
To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: February 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy.""We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side.""AEM support is great for Macs.""The project management and task management features work well. It's a decent product in that regard.""Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful.""Even when the connection to the server is lost, the monitoring continues without interruption.""The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc.""It has a single pane of glass, and it integrates well with other software."

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"It is a scalable solution.""I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with.""LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features.""I have called for help to their technical support, and they have been extremely helpful.""I like being able to dial in and transfer files for updates.""It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier.""This solution has allowed granular permission access to machines, very consistent and solid most of the time.""The initial setup was very easy."

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Cons
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days.""We would like to see a little more functionality when monitoring network devices, such as switches and routers.""They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice.""My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right.""Be prepared to spend a lot of time on conversions if you have a lot of clients.""Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between.""The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup.""The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

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"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​""The initial load is terribly slow and often has delays with the login page loading.""Our clients are having issues with printing.""Sometimes it just fails to load.""I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year.""It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible.""It's not really a true RMM product but more of just a remote access.""Do not use the technical support."

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Pricing and Cost Advice
  • "AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
  • "We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
  • "It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
  • "The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
  • "It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
  • More Datto Remote Monitoring and Management Pricing and Cost Advice →

  • "It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"
  • "It really is an expensive product for me.​"
  • "Pricing is a little on the expensive side, compared to what TeamViewer has offered."
  • "It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."
  • "Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."
  • "The price is a little high but it's competitive. The licensing process is fairly easy."
  • "It's probably worth the value, but the price increases over the last five years are getting harder to justify."
  • "We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."
  • More LogMeIn Central Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Even when the connection to the server is lost, the monitoring continues without interruption.
    Top Answer:The only area where I see room for improvement is the ability to delay the application of patches for a set number of days. Currently, when patches become available, you have to either approve or… more »
    Top Answer:While the solution is a nice product, it may require some adjustments to be made in comparison to other products like N-central. However, Datto not only offers RMM software but also acts as a… more »
    Top Answer:They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.
    Ranking
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    Average Words per Review
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    Rating
    8.0
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    Comparisons
    Also Known As
    Autotask EM, Autotask Endpoint Management, Datto RMM
    Learn More
    Overview

    Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

    LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.
    Sample Customers
    Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
    Au Bon Pain, BELL (Building Educated Leaders for Life)
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm7%
    Government6%
    Manufacturing Company6%
    REVIEWERS
    Computer Software Company33%
    Government22%
    Non Profit22%
    Performing Arts11%
    VISITORS READING REVIEWS
    Computer Software Company11%
    Manufacturing Company8%
    University7%
    Healthcare Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business38%
    Midsize Enterprise22%
    Large Enterprise40%
    REVIEWERS
    Small Business93%
    Midsize Enterprise7%
    VISITORS READING REVIEWS
    Small Business34%
    Midsize Enterprise20%
    Large Enterprise45%
    Buyer's Guide
    Remote Monitoring and Management (RMM)
    February 2024
    Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: February 2024.
    763,955 professionals have used our research since 2012.

    Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management (RMM) with 2 reviews while LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 1 review. Datto Remote Monitoring and Management is rated 7.8, while LogMeIn Central is rated 8.6. The top reviewer of Datto Remote Monitoring and Management writes "Works well for standard patches and updates, but I would like the ability to remotely manage configuration and settings on individual units". On the other hand, the top reviewer of LogMeIn Central writes "Has good stability and an easy initial setup process". Datto Remote Monitoring and Management is most compared with Atera, Microsoft Configuration Manager, Kaseya VSA, PRTG Network Monitor and N-able N-central, whereas LogMeIn Central is most compared with TeamViewer, NinjaOne, LogMeIn Rescue, Microsoft Configuration Manager and ConnectWise Automate.

    See our list of best Remote Monitoring and Management (RMM) vendors.

    We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.