Compare LogMeIn Central vs. LogMeIn Rescue

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LogMeIn Central Logo
5,049 views|3,994 comparisons
LogMeIn Rescue Logo
4,415 views|2,961 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

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"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.""The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running.""They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

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Cons
"It is easy to get locked out, which is something that needs to be improved."

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"The billing team was poor when fixing their billing mistake and customer service was missing in action.""If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service.""Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

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Pricing and Cost Advice
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"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.""Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.""It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

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Top Answer: Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.
Top Answer: While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue. Right now, I'm using ScreenConnect, which is about $45 per… more »
Top Answer: The two problems that I have with LogMeIn are: * Sales is very eschewed when they come to negotiating an agreement. * The billing team was poor when fixing their billing mistake and customer service… more »
Ranking
Views
5,049
Comparisons
3,994
Reviews
2
Average Words per Review
84
Avg. Rating
9.0
6th
out of 31 in Remote Access
Views
4,415
Comparisons
2,961
Reviews
1
Average Words per Review
1,030
Avg. Rating
9.0
Popular Comparisons
Compared 50% of the time.
Compared 7% of the time.
Compared 2% of the time.
Compared 2% of the time.
Compared 38% of the time.
Compared 17% of the time.
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LogMeIn
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Overview
LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers
Au Bon Pain, BELL (Building Educated Leaders for Life)Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Top Industries
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider12%
Construction Company8%
Legal Firm7%
REVIEWERS
Healthcare Company38%
Retailer25%
Translation And Localization Position13%
Energy/Utilities Company13%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider13%
Government6%
K 12 Educational Company Or School6%
Find out what your peers are saying about LogMeIn Central vs. LogMeIn Rescue and other solutions. Updated: September 2020.
441,726 professionals have used our research since 2012.
LogMeIn Central is ranked 2nd in Remote Monitoring and Management Software with 2 reviews while LogMeIn Rescue is ranked 6th in Remote Access with 3 reviews. LogMeIn Central is rated 9.0, while LogMeIn Rescue is rated 9.4. The top reviewer of LogMeIn Central writes "Secure and reliable access to machines all over the globe". On the other hand, the top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". LogMeIn Central is most compared with LogMeIn Pro, TeamViewer, SCCM, Continuum Command and Kaseya VSA, whereas LogMeIn Rescue is most compared with TeamViewer, LogMeIn Pro, BeyondTrust Remote Support, Citrix Virtual Apps and Desktops and Splashtop Remote Support.

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