Compare LogMeIn Central vs. LogMeIn Rescue

LogMeIn Central is ranked 1st in Remote Monitoring and Management Software with 13 reviews while LogMeIn Rescue is ranked 6th in Remote Access with 5 reviews. LogMeIn Central is rated 8.4, while LogMeIn Rescue is rated 8.6. The top reviewer of LogMeIn Central writes "Enables unattended access so I can provide support during non-work hours". On the other hand, the top reviewer of LogMeIn Rescue writes "My technicians are able to invite other technicians to connect live, and help". LogMeIn Central is most compared with LogMeIn Pro, LogMeIn Rescue and TeamViewer, whereas LogMeIn Rescue is most compared with LogMeIn Central, TeamViewer and LogMeIn Pro.
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LogMeIn Central Logo
5,238 views|4,027 comparisons
LogMeIn Rescue Logo
4,449 views|2,773 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
This solution has allowed granular permission access to machines, very consistent and solid most of the time.Unattended remote assistance.I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great.Using the product, we provide a quicker response when supporting customers.​​The initial setup was simple.I have called for help to their technical support, and they have been extremely helpful.​The initial setup was pretty straightforward.It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity.

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No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login.​The initial setup is easy. If you want the desktop program, you just download and install it.It is very straightforward to set up, use, install, and transfer sessions.If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime.The ability see iOS devices helps us out a lot because the majority of our users are iOS device users.it's very easy to use, it's very efficient.The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product.I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing.

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Cons
It is easy to get locked out, which is something that needs to be improved.The initial load is terribly slow and often has delays with the login page loading.The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out.LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy.​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​Do not use the technical support.I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year.The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed.

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​Network browsing and connecting on the LAN, because if you can't see the computers on your network​, what good is the product?They need to improve their technical support.it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device.The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved.They need to combine computer and mobile end-user support to be a more streamlined experience.Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, ​it's always a problem.

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Pricing and Cost Advice
The price needs improvement. It is ridiculously expensive now, and no features have really changed.The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users.It is a little pricey. I have more than five seats, so I pay a $1000/year.We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees.I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable.It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable.It's probably worth the value, but the price increases over the last five years are getting harder to justify.We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration.

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​The rescue model is licensed by user.The pricing is worth the value.It's definitely worth the value.The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings.Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe.

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Ranking
Views
5,238
Comparisons
4,027
Reviews
14
Average Words per Review
425
Avg. Rating
8.5
6th
out of 21 in Remote Access
Views
4,449
Comparisons
2,773
Reviews
7
Average Words per Review
608
Avg. Rating
8.6
Top Comparisons
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Compared 24% of the time.
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LogMeIn
LogMeIn
Overview
LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers
Au Bon Pain, BELL (Building Educated Leaders for Life)Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Top Industries
VISITORS READING REVIEWS
Software R&D Company15%
Media Company12%
Construction Company10%
Retailer8%
REVIEWERS
Healthcare Company29%
Retailer29%
Manufacturing Company14%
Energy/Utilities Company14%
VISITORS READING REVIEWS
Software R&D Company23%
Media Company11%
Comms Service Provider10%
University8%
Find out what your peers are saying about ConnectWise Automate vs. LogMeIn Central and other solutions. Updated: January 2020.
389,475 professionals have used our research since 2012.
We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.