We performed a comparison between LogMeIn Central and LogMeIn Rescue based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Provides remote access, allows me to get inside our network to be able to fix problems."
"The initial setup was pretty straightforward."
"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."
"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."
"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."
"Using the product, we provide a quicker response when supporting customers."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."
"It works with different operating systems, I can connect to a PC or Mac."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"The time it takes to troubleshoot one of our users is cut significantly."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."
"Sometimes it just fails to load."
"I do not like the antivirus."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"The solution is expensive as hell."
"The initial load is terribly slow and often has delays with the login page loading."
"There are some screens that are just ugly and difficult to manipulate."
"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 1 review while LogMeIn Rescue is ranked 14th in Remote Access with 2 reviews. LogMeIn Central is rated 8.6, while LogMeIn Rescue is rated 9.0. The top reviewer of LogMeIn Central writes "Has good stability and an easy initial setup process". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, Kaseya VSA and Atera, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, VNC Connect and LogMeIn Pro.
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