We performed a comparison between BeyondTrust Remote Support and WALLIX Bastion based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are able to be more effectively connected to computers and servers all over the world."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"It has allowed us to quickly address the needs and issues of our end users."
"Its video recording capabilities have definitely been key for us."
"WALLIX Bastion's most valuable feature is the Access Manager because you can use it and access the data center without any client VPN."
"The interface is very simple. It doesn't need any plug-ins, just browsers that are installed at the beginning."
"I like that it's Linux-based, and you don't need to have separate implementations, extra database licenses, or enterprise licenses. I think because it's Linux-based, it's more seamless than Windows. I also like the access manager, which I think is a super tool. Everything is browser-based, and you don't need a VPN. So, that's a great thing."
"The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance."
"The solution's technical support team is helpful."
"Lacks remote support and privileged remote access in the one product."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The password management needs improvement. Management of Access Manager should be improved as well."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"For me, the main issue has to do with the system performance itself."
"The product doesn't have behavior analytics. They promised to develop this, but only for the cloud, not for on-premise versions."
"The performance of WALLIX Bastion's password manager is very low."
"There could be more automation features for the solution."
"It would be better if I could manage multiple accounts in one place, like CyberArk. With WALLIX, you can only manage one account, and you are given a separate category. You have to click on each connection to do anything. For example, CyberArk might give three options for one connection if you want to have an interactive user-level experience. But with WALLIX, you have to click three times to get that access. Also, the biggest disadvantage of WALLIX is the reporting. I feel like it's very weak in reporting when compared to the other solutions. As a solution, they're good and stable. But they need to make their reports neater and better. Right now, we're going to the console and then pressing buttons every single time."
BeyondTrust Remote Support is ranked 10th in Privileged Access Management (PAM) with 32 reviews while WALLIX Bastion is ranked 9th in Privileged Access Management (PAM) with 7 reviews. BeyondTrust Remote Support is rated 9.0, while WALLIX Bastion is rated 7.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of WALLIX Bastion writes "Offers secure identity management, privilege control, access monitoring, and risk reduction through controlled access". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas WALLIX Bastion is most compared with CyberArk Privileged Access Manager, BeyondTrust Privileged Remote Access, Fudo PAM, One Identity Safeguard and Delinea Secret Server. See our BeyondTrust Remote Support vs. WALLIX Bastion report.
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