Compare BeyondTrust Remote Support vs. LogMeIn Pro

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Most Helpful Review
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Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: January 2021.
456,966 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.""The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either.""This is a very secure product."

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"This is a very reliable product and I've never had it crash."

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Cons
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice.""Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand.""Technical support for this region can be improved."

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"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

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Pricing and Cost Advice
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing.""I would prefer that it was more affordable."

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"I did not deal with the financial aspect but my impression is that they are more expensive."

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Questions from the Community
Top Answer: You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.
Top Answer: It's just a trade-off, not a complaint, that they could never put voice into it. It lacks voice integration like the other products because they need the compression to support that large amount of… more »
Top Answer: Definitely take the 30-days trial and don't jump to any conclusions to integrate with their ITSM tool. Evaluate it first, sit down and study it a little bit further before making a commitment to do… more »
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Earn 20 points

Ranking
7th
out of 32 in Remote Access
Views
4,816
Comparisons
2,958
Reviews
2
Average Words per Review
844
Rating
9.0
5th
out of 32 in Remote Access
Views
8,041
Comparisons
5,821
Reviews
1
Average Words per Review
456
Rating
10.0
Popular Comparisons
Compared 29% of the time.
Compared 29% of the time.
Compared 10% of the time.
Compared 1% of the time.
Also Known As
Bomgar Remote Support
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BeyondTrust
LogMeIn
Overview

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.

Helping people and businesses access their digital lives from virtually anywhere, on any device.
Offer
Learn more about BeyondTrust Remote Support
Learn more about LogMeIn Pro
Sample Customers
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences CorporationThe North Face, Slingbox, Lutron, The Weather Company
Top Industries
REVIEWERS
Consumer Goods Company17%
University17%
Financial Services Firm11%
Manufacturing Company11%
VISITORS READING REVIEWS
Computer Software Company27%
Government11%
Comms Service Provider10%
Educational Organization9%
REVIEWERS
Manufacturing Company38%
Financial Services Firm25%
Educational Organization13%
Non Tech Company13%
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider13%
Educational Organization7%
Construction Company6%
Company Size
REVIEWERS
Small Business31%
Midsize Enterprise23%
Large Enterprise46%
REVIEWERS
Small Business58%
Large Enterprise42%
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: January 2021.
456,966 professionals have used our research since 2012.

BeyondTrust Remote Support is ranked 7th in Remote Access with 3 reviews while LogMeIn Pro is ranked 5th in Remote Access with 1 review. BeyondTrust Remote Support is rated 9.0, while LogMeIn Pro is rated 10.0. The top reviewer of BeyondTrust Remote Support writes "Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader". On the other hand, the top reviewer of LogMeIn Pro writes "Straightforward to set up, reliable, and easily scales up to any size of company". BeyondTrust Remote Support is most compared with TeamViewer, Microsoft Remote Desktop Services, Check Point Remote Access VPN, ServiceNow and Citrix Virtual Apps and Desktops, whereas LogMeIn Pro is most compared with LogMeIn Central, TeamViewer, LogMeIn Rescue, Microsoft Remote Desktop Services and Parallels Access.

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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.