We performed a comparison between BMC FootPrints Service Core and BMC Remedyforce [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."This product solidly handles incident management, problem management, and change management."
"The discovery feature is very flexible."
"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."
"Ability to auto-generate email messages, process email messages, and approvals."
"It is stable and its technical support is good and quick."
"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."
"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"Technical support is good."
"An inexpensive solution that is easy to set up and use without much support."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"The stability is good. There are no bugs."
"The solution is very good at integrating systems."
"The reporting is very good and you can do incident matching."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"It's a stable solution."
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"The mobile version of this product does not support asset management."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"They need to make it possible to more easily customize the user interface."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"More flexible ways to change the existing configuration would benefit existing customers."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
Earn 20 points
BMC FootPrints Service Core is ranked 25th in Help Desk Software with 10 reviews while BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews. BMC FootPrints Service Core is rated 8.2, while BMC Remedyforce [EOL] is rated 7.8. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". BMC FootPrints Service Core is most compared with ServiceNow, whereas BMC Remedyforce [EOL] is most compared with .
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