BMC FootPrints Service Core Pros and Cons

BMC FootPrints Service Core Pros

GrantScurrah
Director at KKC
This product solidly handles incident management, problem management, and change management.
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Carrie Wu
Sr. Systems Analyst at Port of Vancouver
I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions.
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ITSystemdd04
IT System Administrator at a healthcare company with 1,001-5,000 employees
It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution.
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Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: May 2020.
419,052 professionals have used our research since 2012.
electron719862
IT Engineer at a financial services firm with 1,001-5,000 employees
The discovery feature is very flexible.
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Kelson ONeil
IT Service Management at St. Luke's Health System
Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees.
‚ÄčAbility to auto-generate email messages, process email messages, and approvals.
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BMC FootPrints Service Core Cons

GrantScurrah
Director at KKC
The pricing could be a little lower and the product should cover more iTel versions.
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Carrie Wu
Sr. Systems Analyst at Port of Vancouver
We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is.
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ITSystemdd04
IT System Administrator at a healthcare company with 1,001-5,000 employees
The workflow should be made to be more user-friendly. It should also have more granular scalability.
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Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: May 2020.
419,052 professionals have used our research since 2012.
electron719862
IT Engineer at a financial services firm with 1,001-5,000 employees
The mobile version of this product does not support asset management.
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Kelson ONeil
IT Service Management at St. Luke's Health System
It would be nice if they added the ability to go directly to a form via a deep link URL.
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Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: May 2020.
419,052 professionals have used our research since 2012.