Sr. Systems Analyst at Vancouver Fraser Port Authority
Feb 20, 2019
I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions.
Disaster Recovery Specialist at a tech services company with 51-200 employees
Dec 18, 2017
I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI.
Sr. Systems Analyst at Vancouver Fraser Port Authority
Feb 20, 2019
We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is.
System Engineer at a manufacturing company with 51-200 employees
Oct 12, 2022
It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications.
Director at a tech services company with 1-10 employees
Sep 16, 2020
It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly.
It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation.
It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space.
