BMC FootPrints Service Core Pros and Cons

BMC FootPrints Service Core Pros

GrantScurrah
Director at KKC
This product solidly handles incident management, problem management, and change management.
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JE
ITSystemdd04
IT System Administrator at a healthcare company with 1,001-5,000 employees
It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution.
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MG
electron719862
IT Engineer at a financial services firm with 1,001-5,000 employees
The discovery feature is very flexible.
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Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: May 2021.
501,499 professionals have used our research since 2012.
YD
reviewer1416834
Director at a tech services company with 1-10 employees
It is stable and its technical support is good and quick.
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BMC FootPrints Service Core Cons

GrantScurrah
Director at KKC
The pricing could be a little lower and the product should cover more iTel versions.
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JE
ITSystemdd04
IT System Administrator at a healthcare company with 1,001-5,000 employees
The workflow should be made to be more user-friendly. It should also have more granular scalability.
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MG
electron719862
IT Engineer at a financial services firm with 1,001-5,000 employees
The mobile version of this product does not support asset management.
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Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: May 2021.
501,499 professionals have used our research since 2012.
YD
reviewer1416834
Director at a tech services company with 1-10 employees
It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space.
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Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: May 2021.
501,499 professionals have used our research since 2012.