Compare BMC Helix ITSM vs. ChangeGear

BMC Helix ITSM is ranked 6th in Help Desk Software with 2 reviews while ChangeGear is ranked 31st in Help Desk Software. BMC Helix ITSM is rated 8.0, while ChangeGear is rated 0. The top reviewer of BMC Helix ITSM writes "Full-featured, gave us incident/event management, based on monitors in our environment". On the other hand, BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce and JIRA Service Desk, whereas ChangeGear is most compared with ServiceNow.
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BMC Helix ITSM Logo
13,639 views|8,330 comparisons
ChangeGear Logo
194 views|143 comparisons
Most Helpful Review
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397,082 professionals have used our research since 2012.
Ranking
6th
out of 44 in Help Desk Software
Views
13,639
Comparisons
8,330
Reviews
2
Average Words per Review
617
Avg. Rating
8.0
31st
out of 44 in Help Desk Software
Views
194
Comparisons
143
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 74% of the time.
Compared 6% of the time.
Compared 5% of the time.
Compared 100% of the time.
Also Known As
Remedy ITSM, Remedy, Helix Remedy
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BMC
SunView Software
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

SunView Software is a leading provider of IT Service Management software that helps companies to better deliver, manage, and monitor IT services across the enterprise. ChangeGear's award-winning Service Smart Technology solution integrates Big Data and Machine Learning for a more positive experience. SunView is using innovations in artificial intelligence to drive smarter automation, predictive insights, and customer satisfaction. By combining cutting-edge technologies and a best-in-class software platform, SunView provides cost-effective and efficient solutions that enable more responsive IT for the organization.

Learn more about ChangeGear at www.sunviewsoftware.com

Stay up to date on the latest ITSM thought leadership and resources at www.sunviewsoftware.com/blog and www.resourcecenter.sunviewsoft... 

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Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversitySome of our customers include St.Mary's Medical Center, CoBiz Financial, NRG, Bethesda, Kennesaw State University, and ConEdison. Check out our customer stories: https://resourcecenter.sunview...
Top Industries
REVIEWERS
Financial Services Firm25%
Comms Service Provider13%
Retailer13%
Manufacturing Company13%
VISITORS READING REVIEWS
Software R&D Company38%
Comms Service Provider9%
Manufacturing Company8%
Financial Services Firm7%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
397,082 professionals have used our research since 2012.
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