Compare BMC Helix ITSM vs. Everest Service Manager

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: January 2021.
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Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that.""It is too expensive for a small business.""It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more."

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Questions from the Community
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the… more »
Top Answer: BMC Helis ITSM is a very good tool, can be customized, can be integrated with other tools but still has the scope of improvements from a UI/UX perspective. some of them are listed below: 1. Offline… more »
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Ranking
Views
13,358
Comparisons
8,206
Reviews
5
Average Words per Review
500
Rating
8.6
Views
151
Comparisons
86
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Compared 68% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
Remedy ITSM, Remedy, Helix Remedy
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BMC
EverestIMS
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

EverestIMS Technologies Pvt Ltd (Everest), is an Indian software product company. With a rich market experience in the I&O space, the company has built a widespread presence across the country through its product portfolio. Having a mixed team of industry veterans in its management board, the company's vision is to satisfy the dynamic requirements of varied organizations by providing them with modern-day tech-savvy IT tools, and to become an efficient enabler in the digital ecosystem. The organization specializes in providing integrated IT solutions to empower corporations and enterprises for the delivery of enhanced services to their end-users. Under the brand name of "Everest" the company have 3 distinct products namely – Everest IMS (Unified IT Infrastructure Management Suite for Networking and IT - both IP & Non-IP based Devices), Everest SM (An ITIL based Service Management tool), and Everest IoTMS (Monitoring and Management Suite for IoT & SCADA devices).

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Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco
Top Industries
REVIEWERS
Financial Services Firm19%
Computer Software Company14%
Manufacturing Company14%
Retailer14%
VISITORS READING REVIEWS
Computer Software Company42%
Comms Service Provider11%
Government8%
Financial Services Firm6%
No Data Available
Company Size
REVIEWERS
Small Business19%
Midsize Enterprise19%
Large Enterprise62%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: January 2021.
456,719 professionals have used our research since 2012.

BMC Helix ITSM is ranked 4th in IT Service Management (ITSM) with 6 reviews while Everest Service Manager is ranked 26th in IT Service Management (ITSM). BMC Helix ITSM is rated 8.6, while Everest Service Manager is rated 0.0. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Desk, BMC Remedyforce, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas Everest Service Manager is most compared with Motadata IT Service Management and JIRA Service Desk.

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