BMC Remedy vs Brand Embassy

BMC Remedy is ranked 3rd in Help Desk Software with 23 reviews vs Brand Embassy which is ranked 36th in Help Desk Software with 0 reviews. The top reviewer of BMC Remedy writes "The main valuable feature is the flexibility of the product -- the ability of being able to make it do almost anything we need it to do to adjust to our business needs and to do it very quickly". BMC Remedy is most compared with ServiceNow, Micro Focus Service Manager and JIRA Service Desk. Brand Embassy is most compared with HootSuite, LiveChat and Comm100 Live Chat.
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Most Helpful Review
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Quotes From Members Comparing BMC Remedy vs Brand Embassy

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost.

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Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
253,234 professionals have used our research since 2012.
Ranking
RANKING
Views
18,433
Comparisons
9,072
Reviews
29
Followers
1,189
Avg. Rating
8.4
Views
520
Comparisons
432
Reviews
0
Followers
398
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Servicenow
Compared 13% of the time.
Charlie cmyk cyan
Compared 5% of the time.
See more BMC Remedy competitors »
Hootsuite
Compared 2% of the time.
Livechat
Compared 2% of the time.
Comm100logo
Compared 2% of the time.
See more Brand Embassy competitors »
Also Known As
Also Known AsRemedy ITSM, Remedy
Website/Video
Website/VideoBMC
  • Vendor 6954 screenshot 1514051078
Brand Embassy
  • Vendor 29565 screenshot 1514073439
OverviewQuestionmark icon
OverviewBMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.Brand Embassy is social customer service software designed to deliver human connections at scale.

Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections.

Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent.

As a conversation grows organically on social media, so does Brand Embassy’s routing mechanism. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. Intelligent routing paired with rich customer profiles empowers agents to deliver a fast, personalized experience that retains customers and increases loyalty.

Key Features and Benefits of Brand Embassy:

  • Unified platform to connect customer requests from social media, blogs and website forms
  • Intelligent routing for automatic prioritization of incoming requests
  • Integrated customer profiles to help agents create human connections
  • Auto navigation to keep track of a growing, complex social thread
  • Smart responses to suggest the most relevant or last response
  • Social listening powered by Brand Watch and Google to track brand and competitor mentions on forums and blogs
  • Real-time team collaboration across departments to decrease resolution time
  • Workflow reports to measure performance and predict future staffing needs
  • Insight reports powered by Brand Watch and Google monitor conversations across the web to help companies stay competitive
Sample Customers
Sample CustomersBrookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityLG Samsung SBB Mall.cz AirBank O2 Tmobile Vodafone Tracfone Telenor Lenovo
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Financial Services Firm
20%
Comms Service Provider
13%
Retailer
13%
Manufacturing Company
13%
VISITORS READING REVIEWS
Pharma/Biotech Company
12%
Software R&D Company
11%
Financial Services Firm
10%
Media Company
8%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
19%
Midsize Enterprise
19%
Large Enterprise
62%
VISITORS READING REVIEWS
Small Business
27%
Midsize Enterprise
17%
Large Enterprise
56%
No Data Available
Help desk software report from it central station 2018 01 20 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
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253,234 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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