We performed a comparison between BMC Remedyforce [EOL] and Salesforce Service Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"The feature that we like best is the stability of the product."
"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"The solution is very flexible."
"The reporting is very good and you can do incident matching."
"It's a stable solution."
"We use Salesforce Service Cloud for lead management and opportunity management."
"The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."
"It is a stable product."
"The three major pillars of Salesforce Service Cloud are the SSL, Chatter, and the Dispatcher Console, which routes calls to the technicians."
"The complexity of the solution is very less."
"The plug-ins that work with other standard systems have made the product industry-ready."
"The interface is quite user-friendly."
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"They need to make it possible to more easily customize the user interface."
"My team finds the search options and the user interface to be really cumbersome."
"The ease of customization needs improvement."
"The look and feel is very dated."
"More flexible ways to change the existing configuration would benefit existing customers."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"The pricing of the solution can be made cheaper."
"The pricing for what Salesforce Service Cloud offers is not great."
"The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license."
"Salesforce should include maps as a default offering so that, as a customer, I can view where the technician is on the geographical map."
"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."
"Salesforce Service Cloud's report functionality could be improved."
"The documentation could be improved."
"The main concern for me revolves around the speed of certain integrations."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Salesforce Service Cloud is ranked 9th in Help Desk Software with 39 reviews. BMC Remedyforce [EOL] is rated 7.8, while Salesforce Service Cloud is rated 8.6. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". BMC Remedyforce [EOL] is most compared with , whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI.
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