We performed a comparison between BMC Remedyforce [EOL] and ManageEngine SupportCenter Plus based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."If a company needs to expand the solution, they are able to do so. It is quite scalable."
"The solution is very good at integrating systems."
"The solution is very flexible."
"It's a stable solution."
"An inexpensive solution that is easy to set up and use without much support."
"The feature that we like best is the stability of the product."
"BMC Remedyforce is a good tracking service in general."
"The reporting is very good and you can do incident matching."
"The product is very scalable and stable when used as a help desk once it is built out."
"We have found the reporting in this product to be very useful."
"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."
"The most valuable features are the ITIL compliance and billing."
"The customer service management (CSM) features are in need of improvement."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"They need to make it possible to more easily customize the user interface."
"The look and feel is very dated."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"The solution's technical support is in need of a lot of improvement."
"The ease of customization needs improvement."
"There is no cloud-based version and it would be helpful if it were available."
"I would like to see some kind of project management or portfolio management in a future version."
"The product is very difficult to use and configure and requires specialists."
"The business model for the company is to sell low and charge for customization, education or expertise."
"The tech support is terrible and that seems to be a part of their business plan."
"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."
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BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while ManageEngine SupportCenter Plus is ranked 32nd in Help Desk Software. BMC Remedyforce [EOL] is rated 7.8, while ManageEngine SupportCenter Plus is rated 7.8. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". BMC Remedyforce [EOL] is most compared with , whereas ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus, Zoho Desk and Dameware Remote Support.
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