We performed a comparison between Board and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The aesthetics of it are really nice. That is what attracted us to BOARD: the ease and functionality of it."
"The ease of being able to get the data into BOARD is what makes it nice for people with a semi-IT background."
"I liked the way that I felt as a user and administrator of it. There were a lot of clicks, drops, drags, etc. versus writing code."
"It allows people to quickly create dashboards with reports."
"With the combination of 24/7 global support and their community, there was great customer service, tech support, and community support."
"It has definitely saved us time, especially in our budget and planning processes."
"The reporting part has been very valuable as the capabilities of the tool do not have to change graphs, change how grids are displayed, and can create reports on the fly."
"It is very easy to use. It has got what they call a toolkit, which is a no-code development environment. You can develop a whole solution with it because it is a complete platform. There is a lot of online material that can be used as a reference. You can help yourself while developing a solution. There are some prebuilt applications in the platform environment. You can very easily customize and integrate these applications. It also has flexible scaling of machine resources, which is really great."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"It's very convenient to use."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"The stability has been very good."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"The initial setup is simple and straightforward."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"It is a scalable solution."
"The setup was a bit complex."
"The one thing that I think we would like to see in terms of improvement of the application is the ability to print. It's fantastic to have all of these graphic visualization of data, but we're not able to very easily just print... From my perspective, if you can have a little "print" button and then you just click it and it would produce what's on the screen, that would be very helpful."
"We are looking for ways to distinguish zeros versus nulls in BOARD."
"My analysts have used the technical support. Sometimes they have felt like they did not receive the answer that they needed, or you have to go and upgrade in order to address a problem. "
"It needs more export to Excel functionality. Right now, we're having to build within the cloud-based platform, as well as build within the Excel add-in, because the export to Excel is somewhat ugly."
"It would be nice to be able to host your site and actually have BOARD be the driver of your site. So you could have anybody in your organization go to www.myorg.com, for example, and then go through what you allow them to go through. So rather than having to go through the application, to be able to go to actually host it to a website."
"If we could upload other data, e.g., pivot tables which can be done in BOARD already, that we have pre-existing and have that data distribute to more complex spreadsheets, I would like that going forward."
"It would be nice to see truly transferable processes from model to model, as well as a method of building repetitive processes."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"It wasn't easy to set up so we're only using a third of all of the features,"
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The price of the solution should be reduced."
"You couldn't give administrative access to new hires."
Board is ranked 20th in Reporting with 35 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. Board is rated 8.6, while Zendesk is rated 8.2. The top reviewer of Board writes "A stable solution with good user-experience, easy deployment but needs some improvement with engine ". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Board is most compared with Anaplan, SAP Analytics Cloud, IBM Planning Analytics, Oracle Hyperion and Microsoft Power BI, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Board vs. Zendesk report.
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