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CA Service Operations Insight [EOL] vs TOPdesk comparison

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CA Service Operations Insight [EOL]

Read 6 CA Service Operations Insight [EOL] reviews
views| comparisons
100% willing to recommend
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TOPdesk

Read 8 TOPdesk reviews
1,416 views|683 comparisons
90% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between CA Service Operations Insight [EOL] and TOPdesk based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Anonymous User
The tools shorten our time to diagnose and resolve problems
It's certainly going to speed up time to resolution. It will hopefully make it so I could introduce more junior people on my staff in a training... Read more →
Bruno Clemente
A highly scalable solution that has good reporting features
With TOPdesk, we can concentrate all the requests from the company to only one system, and then we can manage the team's productivity.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."
  • "Compared to other products in this segment, I think that they are priced well and not too expensive."
  • "There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."
  • "The solution is inexpensive compared to competitors."
  • "TOPdesk's pricing is cheaper than Jira's."

    • More TOPdesk Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about TOPdesk?
    Top Answer:The most valuable feature of TOPdesk is the reports.
    Read all 8 answers   →
    What is your experience regarding pricing and costs for TOPdesk?
    Top Answer:TOPdesk's pricing is cheaper than Jira's.
    Read all 6 answers   →
    What needs improvement with TOPdesk?
    Top Answer:We cannot change the projects. If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket.
    Read all 8 answers   →
    Ranking
    Unranked
    In CRM
    21st
    out of 59 in Help Desk Software
    Views
    1,416
    Comparisons
    683
    Reviews
    4
    Average Words per Review
    410
    Rating
    7.5
    Comparisons
    Also Known As
    CA SOI
    Learn More
    Broadcom
    TOPdesk
    Overview

    CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

    Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
    Sample Customers
    Lexmark, HCL Technologies, Banese
    City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization51%
    Computer Software Company11%
    Government5%
    Manufacturing Company3%
    Company Size
    No Data Available
    REVIEWERS
    Small Business20%
    Midsize Enterprise30%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise58%
    Large Enterprise29%
    Buyer's Guide
    CRM
    March 2024
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    768,740 professionals have used our research since 2012.

    CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while TOPdesk is ranked 21st in Help Desk Software with 8 reviews. CA Service Operations Insight [EOL] is rated 8.0, while TOPdesk is rated 7.8. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of TOPdesk writes "Provides good technical support services, but its reporting feature needs improvement". CA Service Operations Insight [EOL] is most compared with , whereas TOPdesk is most compared with ServiceNow, JIRA Service Management, Freshdesk, Zendesk and NinjaOne.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.