TOPdesk Overview
TOPdesk is the #13 ranked solution in our list of top IT Service Management (ITSM) tools. It is most often compared to ServiceNow: TOPdesk vs ServiceNow
What is TOPdesk?
Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help.
TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors).
Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration
TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance
Result at our global customer base : 98% customer retention rate
99% of our implementations within budget and timeframe
90% up and running within 3 month
NPS score of 35 (4500 cusotmers)
98% customer recommondation score
4,7 score at Gartner Peer Insights
Our ecosystem consist of :
4500 customers across 45 countries
> 300.000 daily users
> 15.000.000 supported end-users
40+ partners
What makes TOPdesk unique?
• ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management
• License based on end users or service agents, whateveris best for you
• Unlimited number of assets or self service users
• Easy to implement: get up and running quickly
• Choose between on-premises or SaaSTOPdesk Buyer's Guide
Download the TOPdesk Buyer's Guide including reviews and more. Updated: February 2021
TOPdesk Customers
City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more. TOPdesk Video
Pricing Advice
What users are saying about TOPdesk pricing:
- "The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."
- "Compared to other products in this segment, I think that they are priced well and not too expensive."
TOPdesk Reviews
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Find out what your peers are saying about TOPdesk, ServiceNow, Atlassian and others in Help Desk Software. Updated: February 2021.
466,310 professionals have used our research since 2012.