ServiceNow vs TOPdesk

ServiceNow is ranked 1st in Help Desk Software with 77 reviews vs TOPdesk which is ranked 25th in Help Desk Software with 0 reviews. The top reviewer of ServiceNow writes "The ability to take the whole organization and put it in one place is valuable". ServiceNow is most compared with Micro Focus Service Manager, BMC Remedy and Zendesk. TOPdesk is most compared with JIRA Service Desk, Zendesk and ServiceNow.
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Most Helpful Review
Use TOPdesk? Share your opinion.
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Quotes From Members Comparing ServiceNow vs TOPdesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Help desk software report from it central station 2018 01 20 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
252,993 professionals have used our research since 2012.
Ranking
RANKING
Views
58,048
Comparisons
23,941
Reviews
78
Followers
1,994
Avg. Rating
8.9
Views
2,713
Comparisons
2,300
Reviews
0
Followers
417
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Bmc logo80x80
Compared 5% of the time.
Zendesk logo
Compared 5% of the time.
See more ServiceNow competitors »
Charlie cmyk cyan
Compared 8% of the time.
Zendesk logo
Compared 5% of the time.
Servicenow
Compared 4% of the time.
See more TOPdesk competitors »
Website/Video
Website/VideoServiceNow
  • Vendor 7971 screenshot 1515865204
TOPdesk
  • Vendor 29288 screenshot 1514655462
OverviewQuestionmark icon
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
15%
Insurance Company
12%
Financial Services Firm
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
Energy/Utilities Company
7%
Manufacturing Company
7%
Pharma/Biotech Company
6%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
10%
Midsize Enterprise
11%
Large Enterprise
79%
VISITORS READING REVIEWS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
65%
No Data Available
Help desk software report from it central station 2018 01 20 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
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252,993 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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