TOPdesk Competitors and Alternatives

The top TOPdesk competitors are
Read reviews of TOPdesk competitors and alternatives
ServiceNow
Consultant
ITSM Consultant at a tech services company with 1,001-5,000 employees
Nov 30 2016

What is most valuable?

ServiceNow is a really great platform. What I like about it is the integration capabilities. We use this a lot with our customers, integrating different systems with their suppliers, and that saves a lot of time. Besides this, the platform... more»

How has it helped my organization?

With the ITSM solution, you kind of have chaos. You can really tackle that with the solution. You have standardized processes and you get rid of the chaos to be more organized. When you're more organized, the company gets more efficient and... more»

What needs improvement?

I would like an IoT integration. At the hackathon there was a team working with Amazon buttons with a battery inside. You push it, and you will trigger a request. You can put it next to a coffee maker. If there's an issue, press it. Or... more»
Real User
Analysis Manager at a tech services company with 11-50 employees
Jan 17 2018

What do you think of JIRA Service Desk?

Primary Use Case Service Desk and implementing typical ITIL processes (change, incident, problem, support management, etc.). • Improvements to My Organization Allowing customized processes for our service contracts. Reporting and easy export to Excel spreadsheets, or similar. • Valuable Features Code available Emails for groups Usability  Bang for the buck (in small and mid-size organizations) • Room for Improvement SaaS version for large organizations (more than 2000 users) is not available. Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS. • Use of Solution One to three years.
Zendesk
Real User
Customer Support/Retail Division at a Consumer Goods with 501-1,000 employees
Feb 28 2017

What is most valuable?

In Views there are lists of all unsolved tickets, recently updated tickets, pending tickets, etc. It makes it very easy for me to keep track of all the tickets.

How has it helped my organization?

I am already a very organized person but the product really does everything for you. The way it’s set up makes it very easy for agents, end-users, and administrators to use.

What needs improvement?

It would be good to be able to edit. Unfortunately, Zendesk believes that the integrity of a ticket and its comments are important. That when either party reads comments on tickets, they should be able to trust the content is unaltered form... more»

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