Cherwell Service Management vs ManageEngine Applications Manager comparison

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Executive Summary

We performed a comparison between Cherwell Service Management and ManageEngine Applications Manager based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The dashboard and the reporting functionality are the solution's most valuable features.""The most valuable features are problem management and change management.""Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.""Clear processes with transparent responsibilities led to more efficiencies within the teams.""The dashboard is very useful to get a quick overview of current tasks.""All our activities are carried out in the one place."

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"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us.""ITSM is a valuable feature, it complies with the requirements in Pakistan.""The most valuable feature is the ability to be able to monitor Kubernetes.""The initial setup was straightforward, without complexity.""ManageEngine Applications Manager's installation is pretty easy.""What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors. ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward.""ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly.""The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard."

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Cons
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost.""Application service mapping, GRC, SecOps, and things like that need improvement.""The stability, specifically in the on-premises deployment model, could be improved.""Access is only available if we're on VPN."

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"I would like the solution to improve the ability to track services.""The dashboards in the interface need a lot of work.""One area of improvement is the dashboard should be more readable and available.""They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things.""The problem is that implementation requires a significant amount of mapping effort.""The information provided by ManageEngine is not deep-dive like IBM and CA provide.""The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time.""An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."

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Pricing and Cost Advice
  • "For an ITIL user, the cost is probably about 50 bucks a month."
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  • "It is a cost-effective solution."
  • "The cost of this solution is not too bad, although it could be cheaper considering what you're getting for the price."
  • "The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra."
  • "Its price is good."
  • "The annual licensing depends on the number of monitors you have connected. Once you get to two hundred monitors you can see the price reflect."
  • "ManageEngine Applications Manager has reasonable pricing. It's more affordable than other solutions in the market. My company has an instance-based license for ManageEngine Applications Manager. You can purchase a yearly subscription or a perpetual license. The standard license covers most features, but you can still have some paid add-ons."
  • "The solution's licensing costs are yearly."
  • "Price-wise, it is a cheap tool...The solution's licensing model is subscription-based, in which yearly payments are to be made."
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    Questions from the Community
    Top Answer:All our activities are carried out in the one place.
    Top Answer:We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to… more »
    Top Answer:We use the solution for IT service management, it's the key process for recording incidents or problems, and change management. We are customers of Cherwell and I'm an enterprise architect.
    Top Answer:ManageEngine Applications Manager's installation is pretty easy.
    Top Answer:ManageEngine Applications Manager's price is low. Price-wise, it is a cheap tool. It does way better than the products from its competitors when it comes to pricing. The solution's licensing model is… more »
    Top Answer:ManageEngine Applications Manager is a solution that does agent-based monitoring, which means that there is an agent, a piece of software installed on the endpoints to collect the data. The agent… more »
    Ranking
    Views
    1,256
    Comparisons
    635
    Reviews
    1
    Average Words per Review
    477
    Rating
    9.0
    Views
    1,265
    Comparisons
    973
    Reviews
    5
    Average Words per Review
    484
    Rating
    7.0
    Comparisons
    Also Known As
    Applications Manager
    Learn More
    Overview
    Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

    ManageEngine Applications Manager is an application performance management (APM) solution that is designed to give users deep insights into both the way that their applications perform and the way that users of those applications experience them. Organizations can use this solution to identify areas where their critical applications are lacking and address them before there are any negative repercussions. ManageEngine Applications Manager is the kind of tool that companies of all sizes can use to keep their applications running in the best way possible.

    ManageEngine Applications Manager Benefits

    Some of the ways that organizations can benefit by deploying ManageEngine Applications Manager include:

    • Gain real-time comprehensive insights. ManageEngine Applications Manager makes it possible for organizations to gain deep insights into every aspect of an application’s performance. This takes place in real time and enables users to take complete control of their application’s management.
    • Keep applications running smoothly. Organizations don’t have to worry about missing issues that will disrupt users’ ability to have a smooth experience. ManageEngine Applications Manager detects any issues and allows administrators to quickly address them before they can become major problems for users.
    • Ease of use. ManageEngine Applications Manager is designed to be intuitive to use so that organizations do not need to formally train employees in its use. This saves time and makes organizations more productive.

    ManageEngine Applications Manager Features

    Some of the many useful features ManageEngine Applications Manager has to offer include:

    • AI-powered threat detection and remediation. ManageEngine Applications Manager leverages AI software to spot issues as they arise and to alert administrators. Additionally, users can use this AI to automate issue remediation, which will allow administrators to focus on other tasks.
    • Advanced analytics. ManageEngine Applications Manager uses various analytics tools to enable users to gain critical insights from their data. These include custom dashboards that allow you to display and interpret data.
    • Real user monitoring. Administrators have access to tools that allow them to monitor users’ application traffic. The tools deliver detailed reports that track various critical pieces of information related to the users and their application user experience.

    Reviews from Real Users

    ManageEngine Applications Manager is a solution that stands out when it is compared to many of its competitors. It is part of a complete suite of management tools that users can take advantage of. The way that ManageEngine Applications Manager keeps up to date with a regular schedule of software updates enables organizations to manage their applications without worrying that they are missing any important capabilities or features. If any feature is absent, users can integrate the solution with other monitoring solutions. ManageEngine Applications Manager regularly undergoes updates that ensure that users have access to all of the latest features and patches.

    Rodrigo T., the CEO of AXIOVISTA spa, writes, “This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature.”

    Syed A., the enterprise senior account manager of sales at a tech services company, writes, “Our customers appreciate that ManageEngine sends regular updates, upgrading their software several times a year.

    Sample Customers
    Ausenco, Highlights for Children, B/E Aerospace
    Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization53%
    Government11%
    Computer Software Company6%
    Retailer4%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm16%
    Manufacturing Company8%
    Government7%
    Company Size
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise58%
    Large Enterprise32%
    REVIEWERS
    Small Business33%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise15%
    Large Enterprise62%
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
    768,740 professionals have used our research since 2012.

    Cherwell Service Management is ranked 13th in IT Service Management (ITSM) with 6 reviews while ManageEngine Applications Manager is ranked 34th in Application Performance Monitoring (APM) and Observability with 15 reviews. Cherwell Service Management is rated 7.2, while ManageEngine Applications Manager is rated 7.6. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, the top reviewer of ManageEngine Applications Manager writes "Though it is a useful tool for the modernization and monitoring of applications, it lacks in providing stability and scalability". Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas ManageEngine Applications Manager is most compared with AppDynamics, Dynatrace, Grafana, SolarWinds Server and Application Monitor and Azure Monitor.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.