We performed a comparison between Cisco Piston Enterprise OS and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."It offers enough support so that you don't need to have the need to get another device."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"Provides everything in one solution."
"I like the tool's discovery feature."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The solution is just too expensive, so maybe the pricing could be better."
"The security policies could be increased."
"The setup and deployment could be simplified, and the pricing could improve."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"Lacks the ability to do its own monitoring."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The initial setup phase was hard and could be made easier."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
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Cisco Piston Enterprise OS is ranked 51st in Cloud Management while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Cisco Piston Enterprise OS is rated 9.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco Piston Enterprise OS writes "A simple interface and helpful support for a solution that grows with us". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco Piston Enterprise OS is most compared with , whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management.
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