ServiceNow IT Operations Management Overview

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
Deliver high-performance business services with visibility and AIOps.

ServiceNow IT Operations Management is also known as ServiceNow ITOM.

ServiceNow IT Operations Management Buyer's Guide

Download the ServiceNow IT Operations Management Buyer's Guide including reviews and more. Updated: October 2020

ServiceNow IT Operations Management Customers
servicenow, TransAlta, NATS, Symantec
ServiceNow IT Operations Management Video

ServiceNow IT Operations Management Reviews

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reviewer1384359
CEO at a tech services company with 11-50 employees
Real User
Top 20
Aug 31, 2020
Ease-of-use, service style, and popularity make this an attractive choice marred by high cost

What is our primary use case?

ServiceNow IT Operations Management provides an ITSM (IT Service Management) ITOM (IT Operations Management) service for a client.

Pros and Cons

  • The asset management tools are very valuable.
  • It is a product that is familiar for a lot of users.
  • The pricing is high.
  • There are not enough apps in the app store to expand functionality. There should be more made available.

Cost and Licensing Advice

  • The pricing is high and may be excluding the small to medium-sized enterprise businesses.

What other advice do I have?

For people considering this solution, I would encourage them to go for the developer instance, which is free. They should initially download that. They can use it on a test basis to get a feel for the product before buying a license and going into production. On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a six-out-of-ten. Things are continuously improving, so my rating for the product might improve as well. There is no way for a product to be a ten because that means there is nothing left to improve. I would never really rate anything a…
reviewer1352346
Senior Consultant at a tech consulting company with 11-50 employees
Consultant
Nov 3, 2020
A scalable and easy-to-use solution with a lot of online resources for help

Pros and Cons

  • The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community.
  • The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.

Cost and Licensing Advice

  • It has different subscription models.

What other advice do I have?

In order to find the right solution for your environment, do a search on various websites like IT Central Station, Gartner, and Forrester to review what other people are saying about the problems and the features they want to be implemented. I would rate ServiceNow IT Operations Management a nine out of ten.
Buyer's Guide
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