Compare ConnectWise Automate vs. NinjaRMM

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ConnectWise Automate Logo
4,460 views|3,530 comparisons
NinjaRMM Logo
915 views|752 comparisons
Most Helpful Review
Find out what your peers are saying about ConnectWise Automate vs. NinjaRMM and other solutions. Updated: July 2021.
521,817 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The implementation is nice and easy.""A good automated scripts feature.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

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"It just works as advertised and serves the purpose for which we got it.""We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

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Cons
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived.""The menu doesn't always load properly.""In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.""We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

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"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.""I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

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Pricing and Cost Advice
"From what I've overheard, it is pretty comparable to other solutions in terms of price."

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"We got a pretty good deal. It was fairly affordable.""Its pricing is great."

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Questions from the Community
Top Answer: Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
Top Answer: From what I've overheard, it is pretty comparable to other solutions in terms of price.
Top Answer: In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
Top Answer: We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They… more »
Top Answer: I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro… more »
Ranking
Views
4,460
Comparisons
3,530
Reviews
3
Average Words per Review
685
Rating
8.0
Views
915
Comparisons
752
Reviews
2
Average Words per Review
528
Rating
9.0
Popular Comparisons
Also Known As
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
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Overview

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

NinjaRMM simplifies and automates the day-to-day work of managed service providers and IT professionals so they can focus on complex, value-added services, end-user relationships, and strategic growth. NinjaRMM is a powerful, easy-to-use remote monitoring and management platform that provides a single-pane-of-glass view into all your endpoints and the tools you really need to improve delivery.

Offer
Learn more about ConnectWise Automate
Learn more about NinjaRMM
Sample Customers
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Status Pros, Mitchell and Company
Top Industries
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider19%
Media Company5%
Government5%
VISITORS READING REVIEWS
Comms Service Provider37%
Computer Software Company29%
Retailer9%
Government4%
Find out what your peers are saying about ConnectWise Automate vs. NinjaRMM and other solutions. Updated: July 2021.
521,817 professionals have used our research since 2012.

ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 3 reviews while NinjaRMM is ranked 7th in Remote Monitoring and Management Software with 2 reviews. ConnectWise Automate is rated 8.0, while NinjaRMM is rated 9.0. The top reviewer of ConnectWise Automate writes "Good scripting and patch management, very stable, and easy to scale". On the other hand, the top reviewer of NinjaRMM writes "Works brilliantly, great pricing and support, and has a simple web interface and capable mobile app". ConnectWise Automate is most compared with SCCM, Continuum Command, Kaseya VSA, Datto Remote Monitoring and Management and PRTG Network Monitor, whereas NinjaRMM is most compared with Atera, N-able N-central, Kaseya VSA, Datto Remote Monitoring and Management and ManageEngine Desktop Central MSP. See our ConnectWise Automate vs. NinjaRMM report.

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We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.