We performed a comparison between Kaseya VSA and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of this solution are automation, inventory, and patch management."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The patching is very efficient and we can rely on the alerts that we receive."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"Kaseya VSA's best features are auditing and reporting."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The most valuable feature we have found currently is probably patch management."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"It just works as advertised and serves the purpose for which we got it."
"NinjaOne's best feature is its monitoring."
"The installation is easy, it only took two minutes."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"It never functioned as intended."
"Sometimes, the product misinterprets the functionality of a machine."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"There is room for improvement in the remote control strengths."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"NinjaOne's reporting module is cumbersome."
"The solution could improve by optimizing the internet connection being used."
"The ticketing system in NinjaOne is not the best."
"The graphical user interface could be improved."
"I want NinjaOne to improve the reports."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"Lacks sufficient integrations with other PSAs."
Kaseya VSA is ranked 4th in Patch Management with 29 reviews while NinjaOne is ranked 5th in Patch Management with 14 reviews. Kaseya VSA is rated 7.6, while NinjaOne is rated 8.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, Microsoft Windows Server Update Services, Datto Remote Monitoring and Management and N-able N-central, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and BigFix. See our Kaseya VSA vs. NinjaOne report.
See our list of best Patch Management vendors and best Remote Monitoring and Management (RMM) vendors.
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