ConnectWise Automate Reviews

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Consultant
Managing Director at a tech consulting company with 11-50 employees
Apr 02 2019

What do you think of ConnectWise Automate?

What is our primary use case?

We use ConnectWise Automate as a professional services automation tool.

How has it helped my organization?

It allows us to manage all client requests, jobs and invoicing.

What is most valuable?

The ticketing system is the most valuable feature. 

What needs improvement?

The project management needs improvement and there's a section of the product called "configuration" that also needs to be improved. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability is pretty good.

What do I think about the scalability of the solution?

Scalability is good. We currently have fifteen users. As our staff grows, our usage of this solution increases.

How are customer service and

Mark-Davis
Real User
IT Manager at a construction company
May 23 2018

What is most valuable?

Remote access and detailed monitoring help us support our equipment, which is spread throughout the Southeastern US.

How has it helped my organization?

We have several remote users, and this would be very difficult to manage with the small IT team that we have. This product saves us a lot of time and increases our efficiency.

What needs improvement?

Like most companies these days, they always change the GUI to some dumb-down version of tiles, which are more "user-friendly", but slows my team down in the end. We have requested a "classic view" with no fancy screens and colors. Just detail!

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ConnectWise Automate Questions

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Also known as
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
ConnectWise Automate customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

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