ConnectWise Automate Overview

ConnectWise Automate is the #1 ranked solution in our list of top Remote Monitoring and Management Software. It is most often compared to SCCM: ConnectWise Automate vs SCCM

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

ConnectWise Automate is also known as LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers.

ConnectWise Automate Buyer's Guide

Download the ConnectWise Automate Buyer's Guide including reviews and more. Updated: January 2021

ConnectWise Automate Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

ConnectWise Automate Video

Pricing Advice

What users are saying about ConnectWise Automate pricing:
  • "Pricing and licensing are reasonable."

ConnectWise Automate Reviews

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Chris Walters
Voip Network Engineer at a tech services company with 11-50 employees
MSP
Top 10Leaderboard
Dec 3, 2020
Saves us a lot of time and money; some issues with menu loading

What is our primary use case?

Our primary use case of this solution is for managing systems, being able to see them online and offline. I use the solution as a shortcut to ConnectWise Control, because the way our permissions are set up in our actual ConnectWise Control portal, our internal systems can't be reached. I need to use Automate in order to control my system at the office if I need to do something inside the company LAN. I'm the VoIP network engineer at InfiNet Solutions.

Pros and Cons

  • "A good automated scripts feature."
  • "The menu doesn't always load properly."

What other advice do I have?

I would recommend exploring the features and the pricing model before purchase. It seems like a few years ago our pricing model was a little better than it is currently. I know there are solutions coming on the market with some pretty aggressive pricing models where you're paying on a per tech license rather than a per agent license. Automate is a per deployed agent rather than per tech so if we're 15 techs working on 3000 computers, it's a lot better to pay the tech license than the agent license. I would rate this solution a six out of 10.
Elmira Iravani
Network Administrator at Hanatech
Real User
Top 5Leaderboard
Jul 24, 2020
Easy to implement, very stable, and offers lots of great features

What is our primary use case?

We are a service provider. The solution is primarily used as both an in-work controller and central control.

Pros and Cons

  • "The implementation is nice and easy."
  • "I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

What other advice do I have?

We're a partner with ConnectWise. We're most likely using the latest version of the solution. I'd advise those considering using the solution to work to integrate everything they can. I'd rate the solution ten out of ten.
Find out what your peers are saying about ConnectWise, Kaseya, SolarWinds and others in Remote Monitoring and Management Software. Updated: January 2021.
455,108 professionals have used our research since 2012.
reviewer885933
Managing Director at a tech consulting company with 11-50 employees
Consultant
Apr 2, 2019
Enables us to manage all client requests, jobs and invoicing but project management needs improvement

What is our primary use case?

We use ConnectWise Automate as a professional services automation tool.

How has it helped my organization?

It allows us to manage all client requests, jobs and invoicing.

What is most valuable?

The ticketing system is the most valuable feature. 

What needs improvement?

The project management needs improvement and there's a section of the product called "configuration" that also needs to be improved. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability is pretty good.

What do I think about the scalability of the solution?

Scalability is good. We currently have fifteen users. As our staff grows, our usage of this solution increases.

How are customer service and