We performed a comparison between ConnectWise Automate and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."This product saves us a lot of time and increases our efficiency."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The initial setup is easy and the deployment is quick."
"A good automated scripts feature."
"Maybe they could improve the capability to be multi-tenant."
"The most value we get from this solution is that everything is on a patch cycle."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"Technical support was helpful."
"Their support needs to be better."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The menu doesn't always load properly."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Symantec Asset Management Suite is ranked 25th in IT Asset Management. ConnectWise Automate is rated 7.4, while Symantec Asset Management Suite is rated 8.0. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas Symantec Asset Management Suite is most compared with .
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
