We performed a comparison between ConnectWise ScreenConnect and Office 365 based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Remote support is efficient and easy for our end users to receive support."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"It is super easy to use and relatively inexpensive."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"There are no more server and hardware operational costs and downtime, updates, etc. for all the workloads available. Newer features and updates are available immediately. Can be managed from a single web interface. Cloud-based, so same experience for all users, regardless of location."
"It has more features than somebody would expect, and it is worth taking a deeper look into the features available."
"The most valuable feature of Office 365 is that it has many solutions bundled together."
"Quarantine email alerts to users to allow the email to their inbox (tricky but handy) - tricky if one doesn't have third-party email security, handy if one has got good third party email security)."
"The way the ERP presents information for the user is very good."
"I like Office 365's usability."
"The integration with other applications is pretty good."
"OneNote is the feature I use the most. We also frequently use the Power Apps features."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"The solution is a little bit complicated when you want to implement it."
"There needs to be a way to run the agent without installing, like GoToAssist."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"The recent redesign has made it slower and basically worthless."
"The solution should add the ability to video chat with the user on the other end."
"They could provide a toolbox for the plan I'm on."
"In the next release, I would like to have a more intuitive tutorial."
"Data protection and email security are almost the same for all the organizations, irrespective of their segment (SMB or enterprises), with standard subscription at least basic Data loss prevention and Advance threat protection can be enabled for SMB segments, it is available in enterprise version / Premium versions."
"Their support is so terrible and unusable except during dire emergencies."
"The online applications have limited functionality compared to the local applications."
"The feature to convert PDF file to a Word document needs improvement as well as the feature to save the file automatically when typing, without using the save command."
"Sometimes the synchronization between the desktop and online is a little bit slow."
"I'm not sure if there are areas of improvement. For us, it's working quite well."
"The security should be improved."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Office 365 is ranked 3rd in Content Collaboration Platforms with 54 reviews. ConnectWise ScreenConnect is rated 8.4, while Office 365 is rated 8.4. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Office 365 writes "Great vulnerability insights, offers very impressive cash savings, and offers great information security tools". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Office 365 is most compared with Amazon WorkDocs, Atlassian Confluence, Citrix ShareFile, Box and Dropbox. See our ConnectWise ScreenConnect vs. Office 365 report.
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