Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.
it gives me the ability to remotely connect to machines that I manage without user intervention.
The product's two-factor authentication means we are not worried like before about the state of our security.
Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle.
It is super easy to use and relatively inexpensive.
The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance.
Remote support is efficient and easy for our end users to receive support.
The initial setup is fairly straightforward.
The most valuable feature is the integration with OneDrive, which has allowed us, a small business, easy access to a cloud environment, with no need to back up the data from five different computers.
Many of the features in Office 365 are good, but I think Excel is a very good tool.
It's very stable.
The functionality that is most valuable is the solution's ability to detect patient data in email attachments. Whenever a user sends out an email with patient data embedded in an attachment, it triggers an alert. The tool can detect a social security number and various other forms of patient identity. Emails are then automatically generated and sent.
Most of the work that seems not to work offline works perfectly with Microsoft Office 2013, like converting a Word document to a PDF file.
The cloud service and Skype are the most valuable features.
It is very easy to deploy.
Cloud-based management is valuable and software deployment is positive.
For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.
What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network.
We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.
There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.
I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.
Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).
There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.
The recent redesign has made it slower and basically worthless.
Integration between Outlook calendar and Google Calendar would be a good improvement since many of our team use Android phones and personal Gmail accounts as their main calendar application.
Using Visual Basic, I have had a lot of trouble with relative paths when programming for Excel, and sometimes it is very difficult to debug programs.
There are several additional features we would like to see, such as advanced features of SAN protection in Office 365. The main thing is the SAN protection; we would like to see a lot of advanced features added because we had a lot of spam attacks.
Improvements can be made to the products generic offering. It's not customized for health care. It doesn't understand the meaning of health care related concepts. Providing a greater degree of industry specificity would make the tool much more unique and valuable.
The feature to convert PDF file to a Word document needs improvement as well as the feature to save the file automatically when typing, without using the save command.
Using Office 365 is not that flexible on some mobile devices, like Android.
Their support is so terrible and unusable except during dire emergencies.
There are some complexities to the initial setup if you use some of the more advanced features.
Pricing and Cost Advice
For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point.
It is priced fairly.
Make sure you have enough licensing for all the techs that you have.
The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.
It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android.
Pricing is fair for Control and the licensing is simple.
I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward.
Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent.
The pricing is not really high, but one can get the software with the license key for free.
The pricing is good for all the features that we receive, e.g., Skype for Business.
The pricing/licensing is easy to manage.
Good reporting and good value subscriptions for international calls.
Licensing, billing, and accounting are available from the management interface.
out of 19 in Virtual Meetings
Average Words per Review
out of 19 in Virtual Meetings
Average Words per Review
Compared 27% of the time.
Compared 23% of the time.
Compared 9% of the time.
Compared 26% of the time.
Compared 12% of the time.
Compared 10% of the time.
Also Known As
|ScreenConnect||Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1|
ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.
Learn more about ConnectWise Control
Learn more about Office 365
|Jon Rosen Systems|
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Financial Services Firm17%
Software R&D Company24%
Comms Service Provider9%
Financial Services Firm8%