We performed a comparison between Salesforce Commerce Cloud and Shopify based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"Ability to quickly add content and manage products along with associated web content easily."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"The implementation team can customise the implementation to customer needs."
"The pipeline and lead management features are the most valuable."
"The ease of customization is valuable."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"It has a brilliant inventory system to help you manage your store."
"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."
"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"For the initial setup phase, many online tutorials are available, making the process easy."
"The most valuable feature is its strong SEO capabilities."
"Shopify can be used without any coding knowledge."
"It is similar to ATG, but some features can be exchanged between the 2."
"Multi-tenant infrastructure is a blessing and a curse."
"There is always room for improvement with any solution."
"In the next release, Commerce Cloud should add CRM dashboards."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"Pricing is a disadvantage because it is expensive."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."
"The order processing and saving of the changes for the product should have automatic functioning."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
"Many of our clients complain because it's costly and not an open-source."
"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while Shopify is ranked 5th in eCommerce Platforms with 8 reviews. Salesforce Commerce Cloud is rated 7.8, while Shopify is rated 8.4. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of Shopify writes "A tool that helps businesses streamline their online sales processes". Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Aptos Retail, whereas Shopify is most compared with SAP Hybris Commerce, Adobe Commerce, Oracle ATG, Aptos Retail and Zoho Commerce. See our Salesforce Commerce Cloud vs. Shopify report.
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We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
