Dynatrace vs. New Relic APM

As of July 2019, Dynatrace is ranked 1st in Application Performance Management (APM) with 260 reviews vs New Relic APM which is ranked 3rd in Application Performance Management (APM) with 16 reviews. The top reviewer of Dynatrace writes "I am confident in the tool's scalability because it easily deals with .NET Applets". The top reviewer of New Relic APM writes "We have been able to proactively identify failures before they happen". Dynatrace is most compared with AppDynamics, Splunk and New Relic APM. New Relic APM is most compared with Datadog, Dynatrace and Splunk. See our Dynatrace vs. New Relic APM report.
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62,920 views|26,108 comparisons
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40,675 views|11,267 comparisons
Most Helpful Review
Find out what your peers are saying about Dynatrace vs. New Relic APM and other solutions. Updated: July 2019.
352,106 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

It has helped us improve the performance of many of our applications.With the latest version, the AI engine highlights the root causes automatically.The major improvement was the ability to find errors immediately and predict future failures, or when resources reach the maximum capacity.The most valuable feature is the ability to perform synthetic checks for monitoring sites using click paths.Dynatrace helped us to get a better understanding of how our services are communicating with each other, as well as better problem detection before something really breaksThe most valuable feature is the 360-degree view for monitoring, infrastructure, and application worlds.It can give a quick overview of the current health status, end to end, and can quickly point to the root cause if there an issue or problem in one of our applications.The most valuable features are the easy installation, single vision across different environments, reduction in alarms, and the root cause analysis.

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The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters.As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.They have baseline level alerting.We detect issues using dashboards that we built on New Relic.Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause.The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful.New Relic has helped us in terms of the optimizing our print and loading times.It is a software solution as a service, so I don't have to manage it on-premise.

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This solution could be improved with better compatibility with legacy applications.It would be nice if there were a way that it could be made simpler, given the complexity of the things that we're monitoring.This solution needs better support for security and monolithic batch processes.If the user interface were made more intuitive then it would really benefit the product.Sometimes it is hard to find the right setting for what you want to change.This solution needs improvement in terms of automation.We would like the AI to produce more scientific data with less configuration.The reporting is still too young and needs to be improved.

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I would like to see the company implement the AI auto-baseline feature which Dynatrace has.I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.I would like an infrastructure network that provides real-time views, showing the issues.Compared to their competitors, they are missing some features at the moment.The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka.I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues.I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics.The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts.

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Pricing and Cost Advice
Our annual costs were about the same for both AppDynamics and Dynatrace.Pricing can be high, especially for Portuguese standards. But as one says, you get what you pay for.Setup cost is very low considering that it is an almost totally, automatic process.Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier.I have not been able to observe more than 1% overhead, despite Dynatrace saying that it can be slightly higher in some situations.Purchasing through the AWS Marketplace is excellent.The pricing and licensing are very expensive.Purchasing through the AWS Marketplace was a pretty straightforward process. We had no hiccups.

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Pricing is better with New Relic APM than Dynatrace.The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.The detection piece of it brings us a big return on investment.The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing.Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace.The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good.The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers.We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us.

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Answers from the Community
Rhea Rapps
Carolina PerezUser

New Relic was very easy to both deploy and configure.

04 July 18
IT Specialist at a government with 10,001+ employeesReal User

Dynatrace is the best of the best when it comes to APM solutions. Here’s why:

Dynatrace uses a single agent for everything which results in fast deployment.
Dynatrace offers a fully on prem solution for organizations needing tight security.
Dynatrace does a deep dive into the code running an application, and can isolate an application issue to the line of code causing it.
Dynatrace has AI built in and learns what is or is not normal behavior so you only get alerts that are meaningful.
The Dynatrace dashboards are awesome out of the box, and they can be customized to provide specific views for the same information. This is useful for an executive looking at the data one way and the programmer looking at the same data from a different view.
Dynatrace can also look at the network traffic flowing between servers to provide a true end-to-end solution.
This is just six of the areas where Dynatrace outshines the rest.
My opinions come from having worked with New Relic, AppDynamics, CA’s APM and Dynatrace. I have been using Dynatrace for four years.

13 August 18
Osman OzdemirUser


13 August 18
Heesoo KimUser

Actually APM market in Korea, there is very few reference sites of New Relic in Korea.
I don't know Dynatrace/Ruxit client in Korea.
Only I know Dynatrace AppMon has a reasonable number of customer in Korea.
I'm working business for APPDYNAMICS, but the current market still require core
APM itself instead of Cloud, Hybrid, multi Servers and Business Analytic, etc.

13 August 18
Anton KasimovConsultant

Both solutions from the same weight category. You should clarify details about your application (language, async call ()yes/now), microservices (yes/no) and etc) and which problems do you want to solve.
You should know one important constraint - NewRelic provide only SaaS service. As of other differencies it's about the same.

27 July 18
Jothiraman SivakumarReal User

Dynatrace is good. I have extensive experience in that.

06 July 18

I have seen Dynatrace as more effective in RCA and dashboards. I have not yet explored “New Relic APM”.

05 July 18
Sandeep KanchalwarConsultant

I have experience only on Dynatrace and find it fulfilling both the above objectives.

05 July 18
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Top Comparisons
Compared 22% of the time.
Compared 21% of the time.
Compared 8% of the time.
Compared 23% of the time.
Compared 22% of the time.
Compared 11% of the time.
Also Known As
New Relic Mobile
New Relic

Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

Learn more about Dynatrace
Learn more about New Relic APM
Sample Customers
Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
Top Industries
Financial Services Firm34%
Insurance Company10%
Healthcare Company8%
Manufacturing Company8%
Financial Services Firm24%
Insurance Company13%
Healthcare Company10%
Comms Service Provider9%
Financial Services Firm20%
Media Company13%
Software R&D Company11%
Financial Services Firm28%
Manufacturing Company13%
Healthcare Company9%
Transportation Company9%
Company Size
Small Business12%
Midsize Enterprise13%
Large Enterprise74%
Small Business5%
Midsize Enterprise14%
Large Enterprise81%
Small Business37%
Midsize Enterprise30%
Large Enterprise34%
Small Business23%
Midsize Enterprise12%
Large Enterprise65%
Find out what your peers are saying about Dynatrace vs. New Relic APM and other solutions. Updated: July 2019.
352,106 professionals have used our research since 2012.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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