Compare Dynatrace vs. New Relic APM

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59,422 views|34,491 comparisons
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18,999 views|13,346 comparisons
Most Helpful Review
Find out what your peers are saying about Dynatrace vs. New Relic APM and other solutions. Updated: January 2021.
455,536 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Dynatrace is an extremely helpful APM solution in large, complex environments, whenever we need to have an integrated vision of our users, infrastructure, and applications.""Given the full-stack approach, you are able to view from the end user perspective, almost down to the bare metal.""Dynatrace is capable of following all user actions across all monitored infrastructure, even to systems not monitored, but interconnected.""The solution is multi-tenant and based in Big data technology.""Never seen anything so complex be so simple to install.""When collecting data with Dynatrace, we saw every single transaction that happened in real-time.""Dynatrace has an auto-baseline and uses AI to monitor the performance of each API. The response time is related to the baseline.""The most valuable features for us include problem detection, root cause identification, Smartscape, and integration with cloud infrastructure like AWS, Azure, GCP, etc."

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"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters.""End-user Synthetics and monitoring are very good.""The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.""The most valuable feature is application monitoring.""The VPN is one of the solution's most valuable features for us."

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Cons
"In the new Dynatrace solution, support for legacy applications is still not there. ​""With Dynatrace in our environment, the managed server required root access to run. As a government agency with tight security, this has been an audit concern for us.""I would like to see the same features as in the New Relic Insights in the dashboard. That is the only thing I want to see improved in Dynatrace.""Most of the time, chat support is not good enough for answering queries.""As the product is evolving quickly and product features are added on a monthly basis, a more transparent roadmap would be more than welcome.""It needs a dashboard for cluster events in general, and for Kubernetes specifically.""I would like to have the ability to share live data with selected third parties so that they can see how their product is performing for our company.""The AI is not that intelligent and there are different places where it could be even more automated."

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"I would like to see the company implement the AI auto-baseline feature which Dynatrace has.""The deployment process could be improved.""The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop.""They should bring the pricing down to be more competitive.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

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Pricing and Cost Advice
"Pricing can be high, especially for Portuguese standards. But as one says, you get what you pay for.""Setup cost is very low considering that it is an almost totally, automatic process.""Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier.""I have not been able to observe more than 1% overhead, despite Dynatrace saying that it can be slightly higher in some situations.""Our annual costs were about the same for both AppDynamics and Dynatrace.""It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required.""It's understandable to do a smaller scale initial evaluation. However, as you identify the product value, don't hesitant in your scope and scale to maximize the initial investment and your opportunity to do a bulk investment of the product.""The solution has saved us money through the consolidation of tools. With a hybrid landscape, we had multiple tools. When we consolidated, we removed four or five other monitoring tools with one. For the last ROI calculation that I did, Dynatrace was saving us up to $500,000 per year."

More Dynatrace Pricing and Cost Advice »

"Pricing is better with New Relic APM than Dynatrace.""The price depends on how many agents you want.""This is an expensive tool."

More New Relic APM Pricing and Cost Advice »

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Answers from the Community
SystemsEngineer234z
author avatarreviewer1352679 (IT Technical Architect at a insurance company with 5,001-10,000 employees)
Real User

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring.  We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace.  Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future.  We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation.  We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing.  Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.  


I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions.  You will need additional monitoring products to capture data and feed them.  Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment.


Here's a quick pro/con list on Dynatrace & New Relic from our analysis.


New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product.


New Relic Cons: Requires lots of manual configurations to implement and support.  Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.  


Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful.  High integration of infra and APM data for full-stack observability and engineering.  Topology and trace discovery is more reliable than other products or our CMDB.  Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting.  AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project.


Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis.  Host, process, and service data is not available to query within the product.  Alarm processing lacks some granular controls. The Plug-in library is less robust.

Good luck with your decision!

author avatarTjeerd Saijoen
User

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not found one capable to give me solutions they all report you have a problem but you need to figure out what the problems is. So we have decided to develop our own AI and it is not only monitoring OSI layer 1 -3 but layer 1-8 as well it give you a solution what has been wrong based on delays in transactions combined with security. We have deployed this now across healthcare in the USA as well Airports but it is working on every industry and working in a SaaS solution. But if I have a chose between the tools you mentioned, Dynatrace is the best choose it is easy to install and has a great interface. Also it has almost no configuration.

author avatarAdrian Antonypillai
User

We are currently going through a paper-based analysis to select an Enterprise APM solution.


Our Contenders are


1. Dynatrace


2. Cisco(AppDynamics)


3. Broadcom DX-APM


Shortlisted based on existing relationships with other products and services they provide.


We discounted New Relic- despite their growing capability - as they are yet to enter the enterprise APM solution scene.


With regards to your response "We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing .." :


Will you be willing to expand on Appd - what was your experience and issues w.r.t licensing. These could help us with our evaluation. Much appreciated. Regards Adrian

author avatarHani Khalil
Real User

Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.

author avatarNeryub Khan
Real User

Thanks 

Questions from the Community
Top Answer: The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not… more »
Top Answer: While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything else… more »
Top Answer: Dynatrace and Splunk are two different solutions that provide insight from different perspectives. Dynatrace is installed on servers/applications to provide APM and Splunk is more a log and data… more »
Top Answer: That is not an easy question, and fully depends on you needs and requirements. In my opinion, if you are talking about a monitoring solution, i assume that you are looking for an end-to-end insight… more »
Top Answer: We are currently going through a paper-based analysis to select an Enterprise APM solution. Our Contenders are 1. Dynatrace 2. Cisco(AppDynamics) 3. Broadcom DX-APM Shortlisted based on… more »
Ranking
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59,422
Comparisons
34,491
Reviews
51
Average Words per Review
759
Rating
8.9
Views
18,999
Comparisons
13,346
Reviews
8
Average Words per Review
403
Rating
8.3
Popular Comparisons
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Also Known As
New Relic Mobile
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Dynatrace
New Relic
Overview

Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

Offer
Learn more about Dynatrace
Learn more about New Relic APM
Sample Customers
Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
Top Industries
REVIEWERS
Financial Services Firm31%
Insurance Company10%
Retailer7%
Healthcare Company7%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider15%
Financial Services Firm8%
Insurance Company6%
REVIEWERS
Financial Services Firm18%
Media Company12%
Computer Software Company12%
Manufacturing Company8%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider17%
Media Company7%
Financial Services Firm5%
Company Size
REVIEWERS
Small Business12%
Midsize Enterprise13%
Large Enterprise75%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise9%
Large Enterprise74%
REVIEWERS
Small Business38%
Midsize Enterprise29%
Large Enterprise33%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise14%
Large Enterprise71%
Find out what your peers are saying about Dynatrace vs. New Relic APM and other solutions. Updated: January 2021.
455,536 professionals have used our research since 2012.

Dynatrace is ranked 1st in Application Performance Management (APM) with 52 reviews while New Relic APM is ranked 7th in Application Performance Management (APM) with 5 reviews. Dynatrace is rated 9.0, while New Relic APM is rated 8.4. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of New Relic APM writes "Tight integration, great service mapping, and very stable". Dynatrace is most compared with Datadog, Splunk, AppDynamics, Azure Monitor and SolarWinds Server and Application Monitor, whereas New Relic APM is most compared with Datadog, Splunk, AppDynamics, Azure Monitor and SolarWinds Server and Application Monitor. See our Dynatrace vs. New Relic APM report.

See our list of best Application Performance Management (APM) vendors and best Mobile APM vendors.

We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.