We performed a comparison between Dynatrace and New Relic based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace is the preferred option over New Relic based on user reviews. It offers better AI capabilities, real user monitoring, session replay, and synthetic monitoring functionalities. Dynatrace has good visibility and can thoroughly scan services and applications with the ability to analyze traffic. Dynatrace's pricing and licensing are mixed, but it has provided cost savings through automation and decreased mean time to identification and repair.
"The Session Replay not only allows us to watch the user in 4K video, but to see the individual steps happening behind the scenes, from a developer perspective. It gives us every single step that a user takes in a session, along with the ability to watch it as a video playback. We can see each call to every server as the user goes through the site. If something is broken or not running optimally, it's going to come up in the Session Replay."
"Interrelating the logs and infrastructure issues, application issues, DC RUM, everything in one dashboard, saves us time in troubleshooting."
"It gives complete stats of the user and what they are doing."
"It eases the investigation process (faster feedback loop with clients), better pro-activity on possible outages (in order to avoid outages), and eases the process of fine tuning allocation of resources to processes."
"The web dashboards are quite useful, good looking, and easy to use."
"Dynatrace helps to build business and non-business dashboards and the appropriate alarming on mail groups."
"The PurePath feature enables you to see the path from click to database query."
"The most valuable features are end user visibility, Smartscape, and the entire visibility of our data center, including SQL queries."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The most valuable feature is the ability to manage the application flow."
"The integration and configuration of New Relic is straightforward and easy."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"The most valuable feature is application monitoring."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"Mainly navigation needs improvement. It is easier to follow a flow. Following the flow of the admin now is not easy."
"This solution would be improved with the addition of annotations for automated custom metrics creation."
"On the one hand we have Dynatrace, on the other hand, we have AppMon. We know Dynatrace is more powerful, with a lot of functions, but there are some core functions AppMon has that Dynatrace needs. Our main use is AppMon and we have not gone to Dynatrace because we don't have those specific functions that we need."
"They should make hooks into some of the more modern performance testing tools a little easier. I think that would go a long way."
"We would like to see more external tool integration, which is critical for us."
"Provide much better alignment between AppMon and Dynatrace."
"The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are."
"We sometimes have to run plugins on docker containers."
"The solution needs to have staging."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"They should bring the pricing down to be more competitive."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Dynatrace is rated 8.8, while New Relic is rated 8.6. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Dynatrace is most compared with Datadog, AppDynamics, Splunk Enterprise Security, Azure Monitor and Elastic Observability, whereas New Relic is most compared with Datadog, Elastic Observability, Grafana, Azure Monitor and Prometheus. See our Dynatrace vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Mobile APM vendors, and best AIOps vendors.
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There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future. We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation. We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing. Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.
I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions. You will need additional monitoring products to capture data and feed them. Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment.
Here's a quick pro/con list on Dynatrace & New Relic from our analysis.
New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product.
New Relic Cons: Requires lots of manual configurations to implement and support. Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.
Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful. High integration of infra and APM data for full-stack observability and engineering. Topology and trace discovery is more reliable than other products or our CMDB. Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting. AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project.
Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis. Host, process, and service data is not available to query within the product. Alarm processing lacks some granular controls. The Plug-in library is less robust.
Good luck with your decision!
We are currently going through a paper-based analysis to select an Enterprise APM solution.
Our Contenders are
1. Dynatrace
2. Cisco(AppDynamics)
3. Broadcom DX-APM
Shortlisted based on existing relationships with other products and services they provide.
We discounted New Relic- despite their growing capability - as they are yet to enter the enterprise APM solution scene.
With regards to your response "We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing .." :
Will you be willing to expand on Appd - what was your experience and issues w.r.t licensing. These could help us with our evaluation. Much appreciated. Regards Adrian
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Thanks