We performed a comparison between Dynatrace and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace outperforms Splunk ITSI in terms of AI capabilities, real user monitoring, session replay, and synthetic monitoring. It also offers good visibility and thorough scanning of services and applications. While Splunk ITSI is stable and easy to use, Dynatrace has more competitive pricing and has provided significant ROI through automation and decreased mean time to identification and repair.
"It is very stable and reliable."
"Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring."
"The most valuable feature is the fact that you can drill down to the code level and get a breadth of information."
"Metrics for CPU, memory, network, and disk. It provides extensive end-user, application, and infrastructure platform and technology support, including mobile, web browser, Java, .NET, PHP, servers, networks, and mainframe."
"It has been doing a good job of alerting us to issues. It has been very helpful and effective at identifying how we can do things to make our infrastructure and application a little better."
"We can be more productive and agile. It allows us to be more accurate when we need to work with bugs."
"Reduces troubleshooting time by finding problems before the system is launched."
"The UEM feature, User Experience Management: Understanding how users are perceiving the application and then connecting that back into back-end systems to understand why things have gotten slow and then dealing with things."
"The solution has been stable."
"The glass tables are very helpful."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"One of the excellent features is the service analyzer, which is truly impressive."
"We liked the built-in calculation of health scores."
"A tutorial could be embedded in the system as it is hard for a beginner to start using Dynatrace straight away."
"There is still a bit of redundancy in Dynatrace."
"Filters should have a “negative” option."
"It could be more affordable and therefore, more widely used by including more features like DEM as part of licensing cost rather than an additional expense."
"I would like to see income monitoring for the servers and infrastructure monitoring."
"Improvements in Synthetic monitoring would be great. Certain features of thick client, if available in the web interface, would also be a great improvement."
"It needs certain UI changes to make going back to certain Windows easier. Certain windows open up in a different category with different set values and throw you off if you are not used to it."
"Hard to use for beginners, to setup and explore."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
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Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Dynatrace is rated 8.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Splunk APM, BMC TrueSight Operations Management and Splunk Enterprise Security. See our Dynatrace vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
